SuperReviews of hellosuper.com

SUPER has a great customer service and always easy to reach. Claims are resolved quickly unlike other home warranty companies.

I would not recommend Hello Super at all. We had 2 scenarios they corrected in almost 2 years but we had 3 they did not. The first they did not correct was an issue with our sprinkler system. The repairman they sent did not know sprinklers. He tried and tried and my husband finally convinced him to leave. My husband then fixed it in 45 minutes. The 2nd one was our air conditioner. I don't remember why but the repairman said it wasn't covered and that we would have to pay him directly.. so we did because it was hot. The 3rd one was a issue with hot water heater that occurred in the Texas Freeze. After waiting for almost 1 week for their plumber we are told it is not covered. We then ordered our own part and waited 3 days for it to arrive (with overnight shipping) and my husband repaired in about 1 hour. So expect to fix it yourself. Don't rely on them.

I would give them 0 stars if I could. The absolute worst company I've ever dealt with. Dishonest and unprofessional. I talked to a friend who also used them, and she said the same thing. They are great until you have a costly repair. Then they won't answer calls or emails. Among many other issues, I finally got my credit card company involved, and they successfully stopped Super from continuing to re-enroll me after I had canceled.

We have a policy with super and now we have additional problems and they won't answer the phone because of the virus with impossible extended wait times that are ridiculous and they suggest you go to there web site. On the web site there is no way to put in your account number to even get a support case going. They can sell you a policy online at their site but can't deal with existing contracts and thus they should extend the warranties when they can't respond. Disappointed in this company.