HeadwayReviews of headway.co

Timely customer service

You have a great platform and forms. For some reason the audio-visual has problems, but otherwise everything else is fine.

She was super helpful in answering all my questions..very quick response. Very understanding.

I will say, I wish there was a more direct way to get in touch with.....ANYONE at Headway!?!? My issue was with accessing the EMR, and I was locked out entirely, so I couldn't log in to anything, including the zendesk area for technical assistance. I don't even remember how I finally got someone to get back in touch with me - I tried so many times. ANYWAY, once someone did actually get in touch with me, the issue was resolved pretty quickly. But a helpline would have been incredibly helpful, since the chatbot was just putting me back through a perpetual loop of "log in to x to get assistance," can't log in, and then being asked if the article was helpful, no, back to the beginning, log in, can't, wash, rinse, repeat.

I was overbilled and refunded right away. They contacted my insurance and are in touch with them.

I gave a 4 because payments are timely, the town halls are informative, and I appreciate the additional CE and training opportunities. Support has also improved, especially when I need a real person, and my recent experiences have been resolved quickly. My main challenge is still accessing certain information, such as billing records needed for legal subpoenas, even though downloading clinical notes has been very easy.

Billing has been easy and consistent. I appreciate the communication when there is a client billing error and I have been enjoying the telehealth platform with very accurate AI transcription. The telehealth platform with AI does not have an added cost which is a huge bonus and allowed me to cancel my other platform that I was paying for.

There is a lot to like. Top of the list is prompt, smart customer service and a great AI chatbox. I gave you 4 stars not 5 because I would like to see higher payouts per session. Thank you.