HeadwayReviews of headway.co

Response from HeadwayAug 17, 2026

Hi Elena, We're sorry to hear this experience required so many escalations and took so much of your time — that's not the standard we hold ourselves to. We're glad the issue was ultimately resolved, and we'll take this feedback seriously as we work to improve how quickly we get providers the right support. – Adam

Response from HeadwayAug 17, 2026

Hi Eliot, Thank you — "all of it" is exactly what we're going for! We're glad the commitment to improving the provider experience has been coming through. – Adam

Response from HeadwayAug 17, 2026

Hi Brian, Thank you for sharing this — glad the support team was able to step in quickly and get your client onboarded successfully. We hear the note about the AI tool and will take that feedback on board. – Adam

Response from HeadwayAug 17, 2026

Hi Krista, Thank you for this thoughtful review — we're glad the platform has been working well for your practice and that the experience has been a positive one overall. We appreciate you sharing the context around intakes too. – Adam

Response from HeadwayAug 17, 2026

Hi Patricia, Thank you for sharing this — freeing up time from administrative work so you can focus on what you do best is exactly what we're here for. We're glad it's been working well for your practice. – Adam

Response from HeadwayAug 17, 2026

Hi Bailan, Thank you for the kind words — glad communication has been smooth and the team has been helpful! – Adam

Response from HeadwayAug 17, 2026

Hi Charli, Thank you — glad to hear there are no issues and that the AI notes are hitting the mark! – Adam

Response from HeadwayAug 17, 2026

Hi Iris, Thank you for sharing this — we appreciate the thoughtful feedback. We're glad the transparency in billing has been a strength, and we're committed to continuing to improve on response times and the platform experience. – Adam