HeadwayReviews of headway.co

Response from HeadwayAug 18, 2026

Hi Kaylin, We're sorry to hear about the frustration with your account experience — having to re-enter or re-verify information repeatedly is not the experience we want for you. We appreciate you sharing this feedback. If you're running into any account issues, our team is here to help: https://care.headway.co/contact – Adam

Response from HeadwayAug 19, 2026

Hi Beatriz, Thank you for sharing this — we hear you on the client volume, and we understand the first few weeks can feel slow while your profile gains visibility. Building a caseload on Headway typically takes some time, but we're glad you've had a positive experience so far and hope to see your practice grow. – Adam

Response from HeadwayAug 18, 2026

Hi Deborah, Thank you for this feedback. We hear you on both points — building a caseload takes time and we know the early weeks can feel slow. We'll share your thoughts on referral support and the support experience with the team. If there's anything specific we can help with right now, please reach out: https://care.headway.co/contact – Adam

Response from HeadwayAug 19, 2026

Hi Susanah, Thank you — glad the platform has been easy to navigate and that chat support has come through for you each time. We appreciate you sharing this! – Adam

Response from HeadwayAug 19, 2026

Hi Mark, Thank you for the kind words — we know insurance issues can be complex, and we're glad the team was able to work through them with you. We appreciate your patience and your feedback. – Adam

Response from HeadwayAug 19, 2026

Hi Cristobal, Thank you — we're glad the team was able to help with getting everything set up and sorted out with insurance. We hope your appointment goes well! – Adam

Response from HeadwayAug 19, 2026

Hi, Thank you — glad the agent was able to walk you through the insurance question clearly. We appreciate you sharing this! – Adam

Response from HeadwayAug 18, 2026

Hi Lei, Thank you for sharing this feedback. We're sorry to hear about your experience with our onboarding process and the concerns you've raised about our communication and follow-through. Because this involves account-specific information, we can't address the details publicly, but we can assist you through a secure support channel: https://care.headway.co/contact – Adam