HeadwayHeadway is building a new mental health care system that everyone can access by making it easy for therapists to accept insurance. Today, we're the largest mental health provider network in the country, with 34,000 providers across race, gender, ethnicity and specialty working with Headway to serve patients through insurance. Patients can schedule care within 48 hours via one-click booking at headway.co, or can get care through a referral. The company operates in all 50 states and the District of Columbia.
Headway (headway.co) has 2,418 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Claim this listingMental Health · Newark, Delaware
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Mental Health · Lancaster, California
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Mental Health · New York, New York
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Mental Health
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2,418 approved reviews, newest moderated first
Senovia W.
What makes my experience great with Headway, is the fact that Headway's platform is straight forward and user friendly. I LOVE it!!!
Response from HeadwayAug 20, 2026
Hi Senovia, Thank you for sharing this! We're glad to hear the platform feels straightforward and user-friendly — that's exactly what we aim for. Appreciate you taking the time to say so. – Adam
Lynda S.
There was a technical glitch in their program which had me wasting an hour trying to fix it with their AI Bot. Ultimately, the Bot couldn't do it, so I finally requested an "associate" (real human) to contact me through email, and it was eventually fixed. It is very frustrating dealing with Headway when there is a problem as they have NO LIVE PEOPLE to speak to. They only have online customer service, and it often takes a lot of time and aggravation to get things fixed which could be done much quicker and smoother if they would have live people to speak to. Aside from this issue (which is major) they generally do a good job with billing for insurance and paying us on time, so I do appreciate that.
Response from HeadwayAug 18, 2026
Hi Lynda, Thank you for the honest feedback. We're glad the billing and payment experience has been reliable, and we hear you on the support accessibility — spending time on a technical issue without getting to a resolution quickly is genuinely frustrating. We'll share this feedback with the team. If you run into anything in the meantime, our support team is always available by submitting a request: https://care.headway.co/contact – Adam
Marcia Z.
Jessie has being so patient and professional with the credentialing process and other issues. Very good assistance with client elegibility provided by Sheena.
Response from HeadwayAug 20, 2026
Hi Marcia, Thank you for sharing this! We'll make sure Jessie and Sheena hear your kind words — it means a lot to know the credentialing and eligibility support has made the process smoother. We're excited to have you on Headway. – Adam
AMY F.
4… yes ALL 4 of your counselors canceled and rescheduled and the one I tried a session with was highly unprofessional. I filed a complaint. PLEASE DO NOT REPLY.
Response from HeadwayAug 18, 2026
Thank you for sharing this. We hear you and will not reach out further — please know the concerns you've raised are being reviewed internally. – Headway Support
Royer G.
Quick response time with accurate feedback
Response from HeadwayAug 20, 2026
Hi Royer, Thank you for the kind words! We're glad to hear our team was able to respond quickly and get you accurate information. We appreciate you sharing your experience. – Adam
Jacqueline H.
Super easy to pay bills and communicate with my therapist. Thank you!
Response from HeadwayAug 20, 2026
Hi Jacqueline, Thank you for sharing this! We're glad to hear that managing your bills and communicating with your therapist through Headway has been easy. That's exactly the experience we want everyone to have. – Adam
Sandramester
I was pointed in the right direction and what I needed to do to resolve the issue.
Response from HeadwayAug 19, 2026
Hi Sandra, Thank you for sharing this! We're glad to hear our team was able to point you in the right direction. Knowing you felt supported through the process means a lot to us. – Adam
Ijeoma U.
Headway has been a game changer for my practice. They took care of credentialing and billing so I could concentrate on what matters most—my clients. I love that they verify client insurance for me, which means no wasted time and no surprises. They deal with the insurance companies directly, sparing me the frustration of reimbursement issues. Working with Headway has made my professional life easier and more efficient.
Response from HeadwayAug 19, 2026
Hi Ijeoma, Thank you for this — you have articulated exactly what we set out to do. Taking credentialing, billing, and insurance verification off your plate so you can focus on your clients is the whole point, and it means a lot to hear it is making a real difference. – Adam