HeadwayReviews of headway.co

As a consumer, Headway is TERRIBLE. I am also a therapist at a practice that doesn't use Headway, so I'm very familiar with how billing and claims work. My own therapist is in network with my insurance. When her agency switched to using Headway, Headway started billing for the full out of network cost despite my provider being in network. After weeks of escalation and back and forth with Headway (there is no direct contact number so you rely on email to reach them), and tons of misinformation on their end, they finally acknowledged their error and refunded me over $800. I had to stop receiving services at this time to avoid accumulating incorrect charges. Fast forward a few months and they have my copay wrong again. The provider is still in network and nothing has changed with my insurance. But now Headway is stating that they're out of network and that I need to find a new provider. I have no idea what's going on at the back end of this company. I have submitted dozens of insurance claims for my own patients and worked previously at a large dental firm in the billing department. It is really not that complicated to submit claims for reimbursement, and resolve in/out-of-network errors. It baffles me that the reps at Headway seem to have no idea how the process works. I'm currently in another hold of receiving services while Headway sorts out their mistakes 🤦‍♀️ my experience with Headway has been incredibly frustrating and disruptive from a consumer standpoint. There are tons of other great platforms that do the same thing- I recommend practices do not use Headway!

Headway has be extremely helpful in taking away the administrative stress of working with insurance. Their credentialing process was organized and seamless. They also make submission and payment extremely easy for both the provider and client. One of the best decisions I've made for my practice! I'm giving my highest recommendation.

Headway is great for both providers and patients. Easy platform; reliable payments and patients are really engaging.

This service has allowed for me to start the ground running almost effortlessly when I started my private practice. I feel that if there was an easier way to get technical support such as talking to someone on the phone versus just via email, it would be almost perfect!

Headway does all the work of credentialing, billing, and reimbursement for me. This makes it so easy and stress free to see clients. So thankful for the service Headway provides - it’s been a game changer!

I have a small practice and I have had a great experience with the staff and the ability to have them for past year. They do the insurance parts and we do the counseling parts. If I need something, I contact them and they work it out. It has made it easy for us to be a small practice and not have to worry about the insurance parts with very little complications. Thank you! :)

My most recent experience with Headway started off unfavorable then ended favorably with a great outcome once in the hands of an extremely helpful Headway liaison. It took the right person to listen and take action and follow through. Even if the outcome had not been favorable the experience still would have been great due to the competence, determination, and dedication to the customer that was demonstrated by this representative. I have, and will continue, to refer other providers to use Headway in their practice and remain grateful for them in my practice.

friendly staff. easy to use platform. no billing issues! ;)