Felipe S.
Great platform to partner with.
Great platform to partner with.

Headway is building a new mental health care system that everyone can access by making it easy for therapists to accept insurance. Today, we're the largest mental health provider network in the country, with 34,000 providers across race, gender, ethnicity and specialty working with Headway to serve patients through insurance. Patients can schedule care within 48 hours via one-click booking at headway.co, or can get care through a referral. The company operates in all 50 states and the District of Columbia.
Headway (headway.co) has 2,418 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingMental Health · Newark, Delaware
Excellent

Mental Health · Lancaster, California
Excellent

Mental Health · New York, New York
Excellent

Mental Health
Excellent
2,418 approved reviews, newest moderated first
Felipe S.
Great platform to partner with.
Edith
I love how easy it is to work with headway. It makes it easy to work with my clients and not have the headache of billing companies.
Thom D.
Instant verification is so helpful. Easy to use format. No complaints. One suggestion. I document in another format because Yours is just not sophisticated enough. Keep working at improving it, I think you will get there. I look forward to the day when everything will be on one platform.
Response from HeadwaySep 5, 2023
Thank you for the feedback here! We appreciate it, and are definitely working on always improving.
Gabriel S.
I've been with Headway for over a year now and have found ot really helpful. It has allowed me to work with insurance panels while saving me the extra work of navigating the whole situation on my own. I also find that I can tailor it more effectively to my practice needs and makes it easier as well for my clients to navigate their system. They're also quite responsive whenever there's an issue and most generally it's taken care of rather quickly in less than 24 hours. I definitely recommend HEadway.
Response from HeadwaySep 5, 2023
Thank you for the feedback! Glad its been helpful.
Mary L.
I love my partnership with Headway! As a provider, they handle all of my billing and problem issues dealing with complicated insurance companies while never affecting my pay check! I have always received a return email when I’ve had a question and even been paid on claims that the insurance company denied at first. Couldn’t be happier!
Response from HeadwaySep 5, 2023
So happy to hear it! Glad to have you on Headway.
customer
Low low low bcbs rates
Response from HeadwaySep 5, 2023
Hi there, thank you for reaching out and for your positive review! If you have any questions regarding rates, or need any further assistance using Headway, please don't hesitate to let us know via our contact form at https://headway.co/contact and our team will be happy to assist.
Andra Soto L.
When I started my private practice, Headway was great! It increased accessibility from clients to my practice- allowing me to accept clients who understandably wanted to use their insurance to pay for services. Highlights for me were consistently getting paid every 2 weeks, no hassle of dealing with insurance agencies, fairly competitive pay, and no fear of clawbacks. For therapists who work with adults, I still think it is great! As a children's therapist though, barriers to service provision became increasingly apparent over time. My hope is that Headway might consider the following adjustments to support more children's therapists utilizing Headway: - allow billing for school-based services - allow billing for home-based services - allow billing for family and parent-only session on the same day - support multiple credit cards and payer profiles to facilitate co-parents alternating payments for child services - allow billing for consultation with integral members of client care team (e.g. teacher, psychologist, pediatrician, psychiatrist, school administrator, speech therapist, occupational therapist, etc.) - increase the reimbursement rate for family sessions (with and without the client)
Response from HeadwaySep 5, 2023
Hi there! Thank you so much for your time and feedback regarding the services available through Headway; I wanted to let you know this feedback has been raised to our team for consideration for future updates. Feedback like this is always appreciated, and helps us to further improve the Headway experience for our providers and clients. If you have any further questions for us or need any assistance, please let us know at https://headway.co/contact and our team will be happy to assist. Thank you so much again!
Armando S.
Great customer service and have helped my clients. Thank you headway. You have literally changed my life for the better and made private practice work easier.