HeadwayReviews of headway.co

Ease of use.

I have been very impressed with the quick support responses, quick payouts and easy system to navigate! The only downfall, is I feel I should be paid more for my services, I feel Headway takes a large chunk per appointment and I wish this was decreased.

Works smoothly and efficiently.

This service charged my clients and provided me with payment without ever filing insurance claims which is a huge ethical and financial issue.

I am a provider with Headway. They have not paid me in a month. Every time I've reached out to customer service, I've received the run-around and no help at all. According to the site, I was paid for a client session from 3/6/24, however, I never received the payment. I was supposed to receive payment for another session with that same client on 3/31. Never received that either. I've contacted customer support and opened 3 tickets. Two of the tickets are listed as being resolved- but it's not resolved. And nothing changes. I was told by support that I would be paid for both sessions on 3/31.. and still no payment. Reached out again, and was informed that my bank wasn't verified. When i log in, it says clearly, bank was verified. No one is responding to the 3rd ticket. It shouldn't be this difficult to get paid for my work. Please do yourself a favor and STAY AWAY! They are awful!

These guys told me I was covered, in-network, at 100% and I had a $25 copay. Fast forward 2 months, and 6 sessions later, they send me an e-mail saying, sorry we got it wrong, you owe us the entire amount (now over $500). Very unprofessional and impossible to reach them on the phone to discuss. As a medical doctor myself, I would NEVER send my patients to them.

It is a good experience with the exception of getting Provider support. Provider support is terrible. They never answer my questions and there is no way to speak with anyone.

Dear Headway Team, I am writing to express my appreciation for the incredible service and support that Headway, the online therapy platform, has provided to me as a mental health provider. As a dedicated professional in the field, I have had the pleasure of working with your platform and would like to commend you for the numerous positive aspects of your service. First and foremost, the user-friendly interface of the Headway platform has made it seamless for me to connect with clients and provide them with the care and support they need. The accessibility of the platform has allowed me to reach a broader audience and offer my services to individuals who may not have had access to traditional in-person therapy. Moreover, the commitment of the Headway team to ensuring the highest standards of care and professionalism is truly commendable. I have always felt supported by your team, and the resources and tools you provide have been invaluable in delivering effective therapy to my clients. While I appreciate the benefits that Headway offers, I would like to address a couple of concerns that have been raised by myself and other providers. The first concern is the issue of referrals. Some providers have expressed challenges in receiving a consistent flow of referrals through the platform. I believe that enhancing the referral system could further benefit both providers and clients, ensuring that individuals in need of therapy are efficiently matched with the right professionals. Secondly, there have been discussions about potential fee increases for providers on the platform. While I understand the need for adjustments to sustain the quality of service provided by Headway, I urge the team to consider the impact of such changes on providers, especially those who may be operating within limited budget constraints. In conclusion, I want to emphasize that my overall experience with Headway has been overwhelmingly positive. The platform has empowered me to make a meaningful impact in the lives of my clients, and I am grateful for the opportunity to be a part of such a reputable and innovative online therapy platform. Thank you, Headway, for your dedication to mental health care and for continuously striving to improve the services you offer to both providers and clients. I look forward to continuing our partnership and contributing to the positive impact that Headway has on the mental health community. Warm regards, Gillious S. LCSW