HeadwayReviews of headway.co

Great customer service, good rates, and a well managed company.

I appreciate Headway and all the work they do to panel with insurance for me. Some of the rates are extremely low and I wish that would change. I do like the platform and I’m happy that I have found Headway.

Headway has provided a positive experience for my business, to allow me to expand my client base and boost my weekly bookings. Their support with credentialing and billing allows me to focus on my clients. I appreciate their support team and quick responses when needing help. The only thing I've run into that causes disruption is occasionally a situation where an insurance plan unexpectedly isn't accepted or there is a discrepancy in what the client was expecting for their copay. It seems the support team does their best to help in these times though.

After cancelling my subscription last month I've still had money taken out my account

Easy credentialing and billing

I provided insurance information upfront and was contacted by headway saying insurance information was processing slower than usual because a system outage that requires benefits be run by hand. I attended 5 virtual sessions with my therapist. At the end of each session I was asked to provide a credit card to keep on file, but declined citing sessions are covered by insurance and I didn't feel comfortable leaving a card on file without having verified benefits. Prior to my sixth session my therapist joined and told me we could not move forward without providing a credit card on file. I reluctantantly provided the card information with verbal and written proof saying I would not be charged anything without explicit permission. On my sixth session my therapist joined and began attacking me more nonpayment but refused to show me insurance information would only share screen shots saying sessions had not been paid. I agreed she deserved to be paid for her work and that I would contact my insurance company who was covering sessions for several other people in my household and should be covering mine as well. I was again attacked for not providing credit card information prior to the sixth session. I left the session early to contact insurance who had not heard from them nor received any claims but said the provider was in network and sessions would be covered once claims were submitted. I forwarded this information to the therapist and immediately received an invoice from headway saying I was being charged for the first session with them. I removed the credit card information and expressed to the therapist my concern with being charged without my consent. The therapist argued with me and said no charges were made as there was not a credit card on file. I showed her the emailed invoice I had received in which she buckled down and insisted no charges were made. I resubmitted insurance information and verified it was correct. Emailed the therapist (because there is no direct contact to headway) asking insurance information to be run again as sessions are covered in full and requesting a refund. The therapist refused to rerun insurance and again insisted no payments had been given. The therapist was rude and inconsiderate and continued to dismiss my concerns stating because insurance had not been verified I was responsible for paying for the previous sessions. It's been 45 days since my initial session and still insurance has not been verified, yet I am being charged for sessions without my consent. The therapist has been rude, dismissive, and will not take ownership of wrong doing in not running insurance information in a timely manner.

A therapist that I was working with used Headway for scheduling and billing purposes, but I did not find this therapist on Headway but through her business card that she leaves in a local coffee shop where I'm from. Bad idea. This "therapist" said completely classist, unprofessional, and hurtful things to me during a session and I did file a complaint with Headway but am not sure if there was any disciplinary action taken towards her. The fact that people like this can charge for therapy is terrifying and there needs to be better regulations for who is licensed to administer therapy because of people like this social worker. Therefore, because she is associated with Headway, I don't trust Headway in general since people like this therapist can continue to charge a lot of money and potentially hurt people's mental health even more than they might already be experiencing and there are no consequences to them other than they just lose people as clients. I didn't feel as if Headway's response to me was satisfactory after leaving the complaint.

Called and was put on hold for a good 15 minutes. Then I get an automated message about sending a fax. Then they just hang up. Finding any form of therapy is already so difficult. Thanks for making me feel...anything at all but dissatisfaction with US therapy. I then look up this place and find an article about the company selling user data to google. Cool, so you really do suck.