HeadwayReviews of headway.co

They responded very quickly and explained to me how to solve the issues very clearly

Headway has been such an easy platform to utilize to help me find the right therapist for me. I found a therapist with ease, who has experience in working with what I wanted to tackle and talk through and have now been seeing my therapist I found through Headway for 3 years. Grateful for the seamless experience Headway has been providing and even recommended to a number of friends who have found their therapists through headway as well!

Christian responded to my request in a timely fashion. He was professional and kind. Because he needed further information to assist me, he provided a direct email where I could reach him. My issue was resolved within 48 hours.

Great response in under 24 hours despite not having a chat option.. customers service has been quick to resolve issues imo.

Headway is one of the worst customer service experiences I've ever had. They require the patient pays up front for sessions based on an estimated cost. This cost for my son is incorrect as it states we have to pay it all out of pocket. I have had 4 different cases open with them to fix it to no avail. They continue to go back and forth with incorrect information and refuse to refund the amount I have overpaid. Like other users have said, there isn't an option to talk to anyone on the phone so it's just email case after email case. It has been over a month and it is still unresolved. I had to cancel all sessions with the therapist to avoid paying the full amount out of pocket every week and it never being right sized. To top it off, they have yet to submit a single claim to my insurance, so it can't even be validated by that. The level of incompetency is wild.

Fast reply to questions. Thoughtful responses that do not feel like AI (I hope they are not!). Follow up email stating you are working on a problem. And further inquiries are treated with the utmost respect.

I always appreciate the professionalism, quick response and your sincere effort and ability to resolve the issues I bring. Thank you for your great support.

I would give them negative stars. These billing people are INCOMPETENT!! They have messed up my billing EVERYTIME!! Don't use a therapist that uses Headway!! Just not worth the hassle.