HeadwayReviews of headway.co

Horrible company....will steal from you and not refund you back

Issue was resolved with decent communication throughout the process.

Timely and friendly response. I had resolved my issue - so technically did not need support - but felt good to know they were there within 24 hours. Thank you!

I want to commend the Headway support team for their exceptional service in resolving a recurring billing issue I was facing. Each time I confirmed a note, I received an error message stating I wouldn't be paid because I was no longer paneled with the client’s insurance — which I knew was incorrect, as I’ve been paneled for over five years. This was incredibly frustrating, especially because it kept happening. However, once I reached out to Headway support, the issue was addressed and fully resolved within 24 hours. Their response was immediate, professional, and effective. I truly appreciate how responsive and supportive the Headway team is. I've consistently been impressed with how Headway conducts business — both in terms of supporting clients and valuing providers. Thank you!

I received a message concerning my client's insurance. When I reached out to Headway they responded quickly. They thanked me for reaching out and left a brief note about what was discussed for future reference. I really appreciate the reference, because it makes it much easier to remember what was discussed.

Headway is always ready to provide help when its customers need it. As a provider, I depend on Headway to help me navigate the insurance tasks in building a group practice!

Said they were not contracted with my insurance, but my insurance said they were. They would not budge. So now I have to pay out of pocket if I want that specific provider.

There is no phone number for patients or providers to contact Headway for ANY reason (except when they are trying to get you to sign up of course). Issues that would take 2 minutes over the phone become a game of submitting help requests then waiting weeks for the most unhelpful incompetent responses imaginable. This will happen often so be ready to have multiple unread requests at all times for practice halting software bugs that you can do nothing about.