HeadwayReviews of headway.co

The customer service here sucks, tried to cancel my provider on there because of issues and they want me to reach out directly to the provider to cancel. Even though I said I DO NOT want to reach out to them due to issues. There should be a cancel all future appointments with this provider option. This is a therapy company? Definitely not ran by anyone who has ever done therapy in real life.

Absolutely awful and fraudulent company. DO NOT USE

Was made aware about an appointment I did not schedule. The Headway team made sure to fix the issue so I wouldn’t get charged. Super grateful for the quick response time and great customer service.

I was quoted $0 per session by Headway’s platform based on my insurance information after they reached out to my insurance company and got authorization. That estimate was a major reason I chose to begin therapy on that platform. Over a month (and many sessions later) I was informed I would be billed for over $160 per session, with no prior warning. That’s not a small difference and definitely not within a reasonable margin of error on an estimate. When I reached out, I was told that the $0 quote was “just an estimate,” despite there being no indication that it could vary so dramatically and given no indication of what the maximum amount I could pay was. This feels grossly misleading at best, and is downright predatory at worst. I now have unexpected charges totaling hundreds of dollars because I trusted the information Headway gave me. So far my experience with their client care team has been a complete lack of accountability for their lack of due diligence aside from weak "apologies" that offer me no further options or recourse. For people with limited income, this kind of financial whiplash can be devastating. Their system should not be giving quotes of $0 if it can’t back them up within a reasonable range.

BEWARE. I am a provider who started using Headway in March for insurance credentialing and billing. The Headway provider portal verified that I could see a client for Telehealth while she was in my state for college. After 6 sessions, Headway informed me that the services I had already provided would not be billable to this clients insurance company because they needed to be pre authorized. My client has been charged just her co pays by Headway but now may be charged all costs by her insurance company. If Headway does not take responsibility for their mistake I will end my work with Headway and reimburse this client the unbillable insurance costs. This is completely outrageous. I recommend people reconsider using Headway as providers and clients due to their problematic verification and billing practices.

I had some confusion about payment for services rendered. I was concerned but it was a simply and smooth matter to clear up.

Customer service was responsive to requests and was able to resolve insurance related issues fairly quickly

Headway charged incorrectly and ends up sending hills 6-7 months later. Be wary