HeadwayHeadway is building a new mental health care system that everyone can access by making it easy for therapists to accept insurance. Today, we're the largest mental health provider network in the country, with 34,000 providers across race, gender, ethnicity and specialty working with Headway to serve patients through insurance. Patients can schedule care within 48 hours via one-click booking at headway.co, or can get care through a referral. The company operates in all 50 states and the District of Columbia.
Headway (headway.co) has 2,418 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Claim this listingMental Health · Newark, Delaware
Excellent
Mental Health · Lancaster, California
Excellent
Mental Health · New York, New York
Excellent
Mental Health
Excellent
2,418 approved reviews, newest moderated first
Cindy M.
Dr. Erica Davies is very understanding and has patience with working with children. I would definitely recommend her for any child that needs help with many things.
Response from HeadwaySep 29, 2026
Hi Cindy, Thank you so much for sharing this! We're so glad Dr. Davies' patience and understanding have made a difference for your child. Thanks for being part of the Headway community! – Adam, Headway Team
Demetrius R.
Good customer service
Response from HeadwaySep 29, 2026
Hi Demetrius, Thank you so much for the kind rating! We're glad our customer service has been good for you. Thanks for being part of the Headway community! – Adam, Headway Team
Noel P.
A timely and effective response was appreciated. Speaking to a live associate would be nice though.
Response from HeadwaySep 29, 2026
Hi Noel, Thank you so much for sharing this! We're glad the response was timely and effective. We hear your note about wanting to speak with a live associate — that's valuable feedback, and we'll make sure it reaches the right team. Thanks for being part of the Headway community! – Adam, Headway Team
Jennifer S.
Overall I have had very positive experiences with Headway since I started using their services in 2022. They have helped me grow my group private practice. I sincerely appreciate the customer support and resolution to any issues I've had.
Response from HeadwaySep 29, 2026
Hi Jennifer, Thank you so much for this wonderful review! We're thrilled to have played a part in growing your group private practice over the years, and we're glad our customer support has been there when you needed it. Thanks for being part of the Headway community! – Adam, Headway Team
Julie H.
It was easy to connect with the client. Headway provides excellent instruction and learning opportunities. I would like more information on the intake process with the client. I was a bit confused about what I needed to "sign" in order to confirm the session.
Response from HeadwaySep 29, 2026
Hi Julie, Thank you so much for sharing this! We're glad connecting with your client was easy and that our instructional resources have been helpful. We hear your question about the intake process and session confirmation steps — we'll make sure clearer guidance gets to you and other new providers. Thanks for being part of the Headway community! – Adam, Headway Team
Gloria J.
Inviting, welcoming atmosphere
Response from HeadwaySep 29, 2026
Hi Gloria, Thank you so much for the kind rating! We're so glad Headway has felt inviting and welcoming as you get started. Thanks for being part of the Headway community! – Adam, Headway Team
dianne C.
I use headway and find it very useful but haveca few problems. First of all when i have an ‘arrangement’ with certain insurers i found i can not use headway as the copay changes. Also sometimes actual phone support is needed
Response from HeadwaySep 29, 2026
Hi Dianne, Thank you so much for sharing this! We're glad you've found Headway useful overall. We hear your feedback on accommodating special insurer copay arrangements and on wanting phone support for some issues — we'll make sure this reaches the right teams. Thanks for being part of the Headway community! – Adam, Headway Team
Melissa
Credentialed with most insurances, higher reimbursement rates than other platforms, no membership fee, AI for notes, client scheduling available, referrals have increased significantly in past year, reminders that treatment plans are about to expire, quick benefit verification process, good response on tickets submitted for various reasons
Response from HeadwaySep 29, 2026
Hi Melissa, Thank you so much for this thorough review! We're thrilled to hear the credentialing breadth, reimbursement rates, AI notes, and quick benefit verification have all been working well for you, and that referrals have grown over the past year. Thanks for being part of the Headway community! – Adam, Headway Team