HeadwayReviews of headway.co

Response from HeadwaySep 26, 2026

Hi Michael, Thank you so much for this thoughtful review! We're glad the overall value of the platform has worked well for you. We also hear your suggestions on faster benefits verification, reimbursement rates, and phone support access — we'll make sure this feedback reaches the right teams. Thanks for being part of the Headway community! – Adam, Headway Team

Response from HeadwaySep 26, 2026

Hi Jackline, Thank you so much for sharing this! We're glad our human support team has made it easy to get issues sorted out. Thanks for being part of the Headway community! – Adam, Headway Team

Response from HeadwaySep 26, 2026

Hi Jessica, Thank you for the honest feedback, and we understand the frustration of not seeing the referral volume you expected this early on. Referral flow typically builds gradually as your profile gains visibility and search history — it's common for the first couple of months to be slower than later on. We'd like to take a look at your profile and search visibility to see if there's anything we can do to help more clients find you sooner. Please reach out to our support team so we can dig into your specific account. We appreciate you sticking with us, and we want Headway to deliver real value for your practice. – Adam, Headway Team

Response from HeadwaySep 26, 2026

Hi Kay, Thank you for sharing this, and we're glad Danna was able to help you directly and get this fully sorted out. We're sorry for the frustration caused by the automated system not recognizing your self-pay status — that shouldn't have happened, especially a second time. We've made sure your account is updated so you won't receive those requests again, and we're sharing this feedback with our product team so we can fix the underlying issue for other self-pay patients too. We really appreciate you taking the time to share both the positive and the frustrating parts of this experience. – Adam, Headway Team

Response from HeadwaySep 26, 2026

Hi Tayla, Thank you so much for sharing this! We're glad our team could correct your tax documents quickly, and that you were able to reach a live person to get it resolved. Thanks for being part of the Headway community! – Adam, Headway Team

Response from HeadwaySep 26, 2026

Hi Marella, Thank you so much for sharing this! We're glad our team's responses have been timely and helpful, whether from a person or through our AI-assisted support. Thanks for being part of the Headway community! – Adam, Headway Team

Response from HeadwaySep 26, 2026

Hi Laura, Thank you so much for the kind rating! We're glad our team's response was prompt and helpful for you. Thanks for being part of the Headway community! – Adam, Headway Team

Response from HeadwaySep 25, 2026

Hi Samiyrah, Thank you so much for the kind rating! We're glad our team's support was fast and thorough for you. Thanks for being part of the Headway community! – Adam, Headway Team