HeadwayHeadway is building a new mental health care system that everyone can access by making it easy for therapists to accept insurance. Today, we're the largest mental health provider network in the country, with 34,000 providers across race, gender, ethnicity and specialty working with Headway to serve patients through insurance. Patients can schedule care within 48 hours via one-click booking at headway.co, or can get care through a referral. The company operates in all 50 states and the District of Columbia.
Headway (headway.co) has 2,418 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Claim this listingMental Health · Newark, Delaware
Excellent
Mental Health · Lancaster, California
Excellent
Mental Health · New York, New York
Excellent
Mental Health
Excellent
2,418 approved reviews, newest moderated first
Terry C.
Headway takes care of the insurance billing well. It helps me to focus on my clinical work.
Response from HeadwaySep 30, 2026
Hi Terry, Thank you so much for sharing this! We're so glad handling the insurance billing lets you focus on what matters most – your clinical work. Thanks for being part of the Headway community! – Adam, Headway Team
Nevaeh L.
My insurance was acepted
Response from HeadwaySep 30, 2026
Hi Nevaeh, Thank you so much for sharing this! We're so glad the insurance verification process went smoothly for you. Thanks for choosing Headway as you get started! – Adam, Headway Team
scscottcyahoo.com
**Charged an extra $40 for a visit from nearly three years ago** I used Headway for an appointment in November 2023 and paid $45 at the time. In September 2026, Headway changed the invoice to $85 and charged the additional $40 to my Amex. The updated invoice shows the original $45 crossed out, but it does not explain why the amount changed almost three years later. An October 2023 visit with the same provider and billing codes still shows $45. I understand that insurance claims can be adjusted, but I should not have to piece together the reason for a surprise charge this long after the appointment. Headway, please provide the original and revised insurance claim details, explain why this November visit changed while the October visit did not, and refund the $40 if it was charged in error. Please also confirm whether you plan to adjust any of my other old appointments. *update 9/29 still waiting for a resolution. Was told it would take 3 business days for a response? This is B-S. How about just refund me the $40 because you know how ridiculous this entire deal is.
Response from HeadwaySep 30, 2026
Hi Scott, Thank you for laying out the specifics of your concern so clearly. We understand how frustrating it is to receive a change to a charge from years ago without a clear explanation. Because this involves account-specific billing and insurance claim details, we're not able to discuss the specifics publicly, but our team is looking into the claim history on your account directly. Please reach out here so we can follow up with you directly on what we find: https://care.headway.co/contact – Headway Support
Bret S.
Responses to my inquiries via the chats are very timely and effective.
Response from HeadwaySep 30, 2026
Hi Bret, Thank you for sharing this! We're really glad our chat support has been timely and effective whenever you've needed it. If there's anything else that would make your experience a full five stars, we'd love to hear it — feel free to reach out anytime. – Adam
Joe
Long and confusing experience to find caregivers, register insurance info, and to actually get care. Can't access real people to solve problems and was just left hanging with a kind of "sorry" and " we're trying to do better. Referred there through my Horizon Blue Cross. After frustrating attempts to square up with these foks they tell me that my secondary doesn't cover the care and my primary is Medicare...which they don't take. What a waste of time...and to have a company supposedly dedicated to helping people and their real issues...they just create more issues.
Response from HeadwaySep 30, 2026
Hi Joe, We're sorry to hear you already tried to get support and still have not received the help you needed. We understand how frustrating that can be. Because this involves account-specific information, we can't discuss the details publicly, but we can assist you through a secure support channel and help route your concern to the right team: https://care.headway.co/contact – Adam
Alessandra S.
excellent service
Response from HeadwaySep 30, 2026
Hi Alessandra, Thank you so much for this feedback! We're so glad the service has been excellent for you. Thanks for being part of the Headway community! – Adam, Headway Team
lhampgmail.com
Very professional and efficient response! Totally satisfied!
Response from HeadwaySep 29, 2026
Hi there, Thank you so much for sharing this! We're so glad our team was able to give you a professional and efficient response. Thanks for being part of the Headway community! – Adam, Headway Team
MARK
Very helpful in their customer service department when I called! Took great care of me!
Response from HeadwaySep 29, 2026
Hi Mark, Thank you so much for sharing this! We're thrilled our customer service team took great care of you. Thanks for being part of the Headway community! – Adam, Headway Team