HeadwayReviews of headway.co

Headway team's responsiveness and communication throughout this experience.

I never wanted to go solo practice because I always assumed it would be too much work and I didn't know the first thing about billing insurance or contracts. An agency I was at closed their counseling department and fired all their counselors and allowed us to take our clients with us. This prompted many of us to find Headway. I started small seeing clients through headway only on the weekend and working a new agency job during the week. Headway made it so easy! Fast forward 1.5 years and I quit that agency job and now do solo practice full time since May! I never thought I'd be making six figures in this field! Headway's customer service is great.They're very responsive. My clients are able to just pay their copays and go through there insurance. Headway negotiates very good rates with the insurance companies. I get the same money that my colleague who does building on her own gets. This decision was a no brainer, it's a win win!! Thank you!

Deceptive billing. For a month told me they couldn’t get in touch with my insurance, even though I was able to contact them several times. Changed my billing amount and my charge went from $40 to $119. I’ve discontinued going to the therapist we were using specifically bc of Headway

I really appreciate the ease with regards to setting up patient accounts. I am absolutely in love with the doxy.me platform, which is very reliable and has had minimal technical glitches, which I experienced often with my last employee platform. My patients have complimented the simplicity with the platform, as well. What I do not like is the fact that many of my patients' insurance benefits are verified for a significantly higher amount of out-of-pocket expense than what they were required to pay with another telehealth platform. The inconsistency has proven troublesome for 90% of my patients, who have "threatened" to find services elsewhere, due to the inability to afford these "verified" amounts.

I had a question regarding insurance and the support person was able to answer immediately and help with the situation.

Jheremae was extremely kind, and communicated with me the entire time.

When tickets are issued we get one answer from one provider and then another different answer from another provider. Also they don’t cover Medicaid/Medicare. It seems there’s a communication break down among customer service.

Easy onboarding and attentive management team.