HeadwayReviews of headway.co

Response speed

Received clear, step by step help from support staff. Thank you!

Every appointment I've scheduled with providers ends up being cancelled or rescheduled at the last minute. Even after providing all of the details up front, providers wait until the last minute to make changes and it's unprofessional.

Easiest way to take insurance.

I like how the platform supports independent practice and isn’t seemingly trying to absorb every private practice into their group practice. I don’t like the changes that people are reporting in their CAQH about phone numbers being changed that directly impact referrals to the private practice. I am now on high alert as referrals to my private practice from insurance companies have slowed down. I also don’t like not being able to speak to a real person on the phone since signing up.

Headway was prompt addressing my account concerns. My only issue they do not have a customer support phone number.

I had a great helper to upload, explained everything, and things went great. She went on to a different job and I miss her. I wasn’t assigned another person so I have had to use the help desk and almost always have received the help I needed. It’s exciting to be back seeing clients and the zoom platform is almost seamless.(I live in a rural area and obstructions for my Starlink have been a challenge) mostly very positive!! Hoping for more insurances soon.

Customer service is better than any other billing platform, which is admirable and helpful!