HeadwayReviews of headway.co

The service online is inaccurate. It said my insurance wasn't active. (False- I checked with my UHC provider.) Also it did not email me or notify me of its decline of my insurance prior to my appointment either.

Platform has been great so far. No issues with billing or my provider. My only request is to be able to see my measures but my provider shares that with me.

When I called Dr. C Miller answered With a vibrant upbeat Hello, this is Carolyn, and asked how Dr. Miller could help. The hello and use of her first name immediately put me at ease. If felt like I had called someone that liked to talk to me. As for your center I was also extremely satisfied. The entrance waiting room was calm and clean. The waiting room outside of the office was full of stuffed animals. It made me smile.l could see a nervous Child move closer and size up the animals. I highly recommend Dr. Miller. Feeling at ease is a necessity but sadly, that is not always the way it goes. The office environment was good. It was calm without things that might distract the client. I am looking forward to my next scheduled session. Ya'll are doing great. My 7th grade English teacher would tell us ya,ll isn't a word. Try telling southerners that. I am thankful that you had an opening and looking forward to our future discussions.

Headway has been such a great platform ever since I began therapy. I highly recommend using and supporting headway over their competitors.

No one called me for my appointment. There is no customer service. I tried to use their chat/help option, but no help. No live person. The chat was focused on charges, when I never mentioned charges and there was no charge issue (because I never received service!). Do not use!!! Especially if you have a serious and chronic illness.

Client Beware! Call your insurance company BEFORE making any appointments. Headway's online "intake" process with all the pertinent questions regarding insurance told me they accepted my plan. Met with a great Psych. (medication manager) and a talk therapist. After only one appoint with the psychiatrist, they notified me that did not accept my insurance. Same with talk therapist. I found myself at square one. Very unfortunate. People on medication should not be left in a rushed quandary looking for help.

Initially it was a great relationship. They they implemented a poorly run Id verification system. If one doesn't or can't submit to their AI face scan the healthcare is cut off. The company promised to have an alternative ID verification process but never communicated after that promise.

I love Headway, I love them for their fast execution and low spreads. Their deposit/withdrawals are quick with different options to withdraw or deposit money