HeadwayReviews of headway.co

They got me credentialed quickly. That is the only good thing I've had it happen more than once where a client's credit card was expired and they collected thousands of dollars and never gave me a dime after that because the card expired or something to that effect, they never reconciled it and they just kept the money. I'm sure that's in my contract and they're just screwing me over. I've also had insurance claims denied and had an error message from them saying "your state license has expired" no it wasn't or some other strange message. Only to find out that there was nothing wrong I had to submit a ticket wait 5 to 10 to 15 business days to fix it and never knew what was wrong things like this just happened all the time. During that delay I'm not paid. I've never talked to a single human being ever since I started working there, it is not possible to talk to one no matter what it isn't happening and then there is this one... When it came time for my caqh to be updated because I allowed them to be my credentialers initially, someone logged into my caqh profile and change the information so much that I went to upload my malpractice insurance it didn't even recognize me it was almost like somebody went in there and purposefully did it it took me a day and a half with a caqh agent to literally reinvent myself in this so I could practice again. I don't know what they did or why but it was atrocious. This is the absolute worst company to work for. They don't do your billing you are an independent contractor you are accountable to them you have to send them a message every time you don't get your documentation done after 48 hours. You don't work for yourself and you don't get paid very much, rates have gone down since I started. Run from this company.

Cara is the best! She’s a great listener and she helps me use the tools I’ve acquired through our interaction.

One of the best brokers

My counselor Heidi Quilan is the best. I love booking my appointments online. The online platform is very easy to use and very friendly I never have a problem. I recommend Headway to everyone especially my counselor who brought me and daughter together and now we have a great relationship. 5 Stars

Dr. Jones have been a true Blessing to my marriage. We have learned invaluable tools that has helped and is still helping our marriage to stay on track. He is easy to work with and very knowledgeable.

This place is the worst for users. I've been seeing a provider here, who I really like, and she's been awesome. THe problem is their customer service. They know jack about insurance and have processed like 9 of my claims incorrectly and are blaming it on me. They have no customer service line and are entirely dependent on chats with incompetent people. If you want to connect with a supervisor, you'll be lucky if you ever hear back from them over email.

I had a terrible experience with Dr. Angela Capuano-Fant. I was in a panic because another provider canceled an appointment with my daughter last minute so I scheduled with her. TWO (literally) minutes passed and I sent her a message to see if she could prescribe medicine. She responded that she could not and asked if she should cancel the appointment- I agreed because she doesn't have the qualifications that were needed. I was then billed $75 for canceling the appointment. This all happened in a span of 1 hour. No paperwork submitted. No records reviewed. She refused to rescind the charge. I'm not sure about anyone else but this has caused me a lot of stress. I think we dodged a bullet here because in mind mind, a mental health professional should be more understanding but what do I know? I actually care about people and their well-being.

I’ve made three appointments with Hideaway and all three providers. All different did not show up. I called and made complaints with the agents and all they can do is recommend a new provider so to me it makes no sense to do business with them go elsewhere.