HeadwayReviews of headway.co

My husband set around waiting for his call for his 1st appointment. No one call. Apparently they emailed him instead. He was never informed that this would be the method of contract. He was billed $200 for a missed appointment. He was told he would have to pay it. Headway sent him a message, admitting to not informing him of the proper procedure and that they were pretty much at fault, after he paid the charge. They never offered to refund his $200. We highly recommend you do not deal with this company.

Predatory practices. Will tell you they take insurance and then you get charged for all your visits months later. Stay away!

Zero stars. They don’t call when scheduled. Complete waste of time. Find other means of help.

Avoid like the plague - If you have any stress in your life, this will just make it worse. Customer service won't refund charges for services not rendered even though they are the ones doing the card charges and say it's the therapists. Had the therapist Ashley Pipes who refused to refund for an issue that was not my fault. Getting recurring bills for $1. Asked to remove credit card. Go to another provider. Do not give them your credit card information.

Billing bait and switch. Gave a low initial estimate and then charged me for way more! When I tried to ask about it the chat is extremely slow (5-10 minutes) for each question to drag it out and try to encourage you to give up.

I’ve never searched for mental health support before, but I saw Headway and figured I’d give it a try. When I uploaded all of my health insurance information, they gave me an estimated copay of $25. However, when I actually met with the provider, all he did was ask random questions and forget what I had just told him. By the end of the call, he had prescribed me an antidepressant, which is crazy because I never once mentioned being depressed. Now, two months later, I’m surprised by a $277 bill for that single visit. I never picked up the medication, nor did I schedule another visit with any other provider. After looking at my insurance claims, I saw Headway charged my insurance $600! For what? For a random person they added to their network to ask questions that didn't even pertain to the treatment I was seeking? To those of you looking for help, please stay AWAY from Headway. As the title says, all they do is BAIT and SWITCH.

They are sneaky with their billing like other online platforms such as Betterhealth. The cancellation policy is fair, which requires 24 hours notice, but Headway will only notify you at exactly 24 hours before, which makes it impossible to cancel unless you log into the app frequently. Buyer beware, they're dishonest.

Love my therapist but today we missed an emergency appointment when we both were there but the app didn't connect us. This has happened before. I have no choice but to use this system; it's a monopoly where I live. NOT AN IDEAL SYSTEM FOR KEEPING YOURSELF SAFE IN CASES OF SUICIDAL IDEATION. Just sayin.