Michal
Headway doesn’t take Medicare yet they…
Headway doesn’t take Medicare yet they take other insurance. Imagine being deep in therapy for two years and you have a 65th birthday so your insurance changes to Medicare and your therapist still wants to be your therapist but because headway doesn’t know how to handle claims from Medicare you have to stop therapy mid session this is horrible for the client as well as the therapist because in 2026 headway can’t handle Medicare administratively . What is having a service like headway if you have to lose a client just because they turned 65 and go on Medicare in 2026 in America but you can’t process Medicare claims. Let’s not forget to mention all the errors and wrong billing you’ve done while I was on Aetna so even when I had regular insurance, your billing was inaccurate and you made a lot of mistakes that you had to correct. Oh and my name is right here on the screen and they still call me by the wrong name in their reply.
Response from HeadwayJun 21, 2026
Hi Michael, Thank you for sharing this. We’re sorry to hear how frustrating and disruptive this experience has been, especially around insurance, billing, and continuity of care. We’d like our team to take a closer look and assist further. Please contact us through our support form here: https://care.headway.co/contact We appreciate you bringing this to our attention.



