HeadwayReviews of headway.co

Response from HeadwayJun 21, 2026

Hi Fran, We’re sorry this was such a frustrating experience, especially after you believed everything was on track for your appointment. Clear, timely communication matters, and we understand how disappointing it feels when the process creates more confusion instead of helping. We’d like to get this reviewed by the right team and help with next steps. Please reach out through our support form here: https://care.headway.co/contact Thank you for sharing this feedback with us.

Response from HeadwayJun 21, 2026

Hi Brian, We’re glad to hear you’ve had a great experience with your provider, but we’re sorry the Headway experience around insurance, support, and your profile has been so frustrating. Getting clear answers about coverage and account details should not feel this difficult. We’d like to get this in front of the right team so they can review what happened and help with next steps. Please reach out through our support form here: https://care.headway.co/contact Thank you for taking the time to share this feedback.

Response from HeadwayJun 21, 2026

Hi Inkscletus, We’re so happy to hear that therapy has made a meaningful difference for you. Thank you for sharing your experience and for trusting Headway along the way — we truly appreciate it.

Response from HeadwayJun 25, 2026

Hi Shauna, We’re sorry that getting started felt so difficult. Reaching out for care should feel clear and supportive, and we understand how frustrating it is when the process feels overwhelming before an initial appointment. Thank you for providing additional information. We’d like to get this reviewed by the right team and help with next steps. Please reach out through our support form here: https://care.headway.co/contact

Response from HeadwayJun 21, 2026

Hi Emkind, You’re right that support only feels helpful when it leads to clear answers and resolution. We’re sorry this experience left you with unexpected charges and more confusion around insurance and billing than you should have had to navigate. We’d like to get this reviewed more closely and help with next steps. Please reach out through our support form here: https://care.headway.co/contact Thank you for taking the time to share such detailed feedback.

Response from HeadwayJun 21, 2026

Hi Agustin, We’re so glad to hear you had a positive experience. Thank you for taking the time to share this and for trusting Headway.

Response from HeadwayJun 21, 2026

Hi David, We’re sorry this was such a confusing and frustrating start to your experience. Preparing for an intake appointment and then running into missing messages, account confusion, and unclear communication is not the kind of experience we want people to have with Headway. We’d like to help get this looked into. Please contact us through our support form here: https://care.headway.co/contact so the team can review what happened and assist with next steps. Thank you for sharing this feedback with us.

Response from HeadwayJun 21, 2026

Hi Courtney, That sounds really frustrating, especially when the charges came much later than expected. We understand how important it is to have clear, timely information about costs so you can make informed decisions about care. We’d like our team to review this and help with next steps. Please reach out through our support form here: https://care.headway.co/contact Thank you for bringing this to our attention.