HeadwayReviews of headway.co

Headway takes the stress out of being a therapist. The customer service is beyond anything I could have imagined: prompt, thoughtful and accurate. I could not recommend a therapy team more highly!

Headway got back to me with clear and concise information in a timely fashion. Thank you! Sheryl

The digital calendar system needs to be updated. I recommend they model the Therapy Notes calendar system.

The team I met with, and the fact that y'all are taking the time as a company to ask for clinician reviews in the first place.

The issue was resolved in a timely manner for both myself and the client.

If I could leave zero Stars I would. Two providers two appointments booked both of them missed it. Don't bother making an appointment because they're not going to keep it

I was scheduled to see a therapist. I booked the appointment online selected one of the times they gave me the day of the appointment. I got a message from the therapist that she had a conflict she needed to change the time my time is very valuable and the time I chose was when I could do it she had the audacity to charge me $100 cancellation fee. This is one of the worst Therapy places out there don’t go and talk to anybody through this site, it is a rip off. The therapist name was Diane and she should not be involved in doing online therapy. What a load of crap I want my money back. They suck.

I will start off by saying my therapist Melissa was great and none of this review reflect her in any way. All I can say is STAY AWAY FROM HEADWAY. The company does not care about your mental health. They care about your money. When I moved companies to stay with Melissa, I checked and it seemed my insurance wouldn’t cover the visit. They asked me for a copy of my insurance card, ran it and told me that it was going to cost $X to be seen. So I have my usually every two week visits. After. Is it 4 or 5, they reach out and say Oops we made a mistake! It’s actually $2X dollars for each visit so you owe us all the money for the past visits where you didn’t pay enough. I spoke with the tram and they admitted they made a mistake when they checked my benefits. I petitioned that in good faith they should waive the charges for the back pay and they are doubling down on keeping the charges in place. I highly highly highly recommend going to thriveworks instead. When I was with them, they never back billed, late charged, etc. they were always friendly to work with. Also, most importantly, you could talk to somebody on the phone. With headway, your only option is emails. They don’t have a phone number. So this whole thing has been miserable. UPDATE: Headway has reached out to me below by replying to this post. This is all for their own optics. After getting CMS and the state of NJ involved and writing them a strongly worded email, they have elected to waive the extra charges. Just so you know, this was their exact verbiage: “Despite knowing that your charges are valid, your outstanding charges have been removed by our internal team.” Instead of an apology and we will do better, it was this.