HeadwayReviews of headway.co

Response from HeadwayJul 1, 2026

Hi Meagan, We’re happy to hear that the billing visibility has been useful in supporting clear conversations with clients. Thanks for recognizing the team’s responsiveness as well — we know how important timely, thorough support is when questions come up. – Adam

Response from HeadwayJul 1, 2026

Hi Judith, Easy scheduling is exactly what we want people to experience. We’re glad the process worked well for you and appreciate you taking a moment to share this. – Adam

Response from HeadwayJul 1, 2026

Hi Marla, What a lovely note — thank you. We’re glad your experience with the team has felt efficient and kind so far, and we’re excited to continue working with you.

Response from HeadwayJul 1, 2026

Hi Rosa, We’re glad our team was able to stay connected and help support a thoughtful resolution. Thank you for recognizing that effort — professionalism and follow-through matter, and we appreciate you taking the time to share this.

Response from HeadwayJun 30, 2026

Hi Anthony, That’s great to hear. We’re glad your experience with Headway has been smooth so far, and we appreciate you taking the time to share it.

Response from HeadwayJun 30, 2026

Hi Deborah, We’re happy to hear the platform has been easy to use and that payments have been timely. We also hear you on wanting more payer options — that feedback is helpful as we continue to improve the provider experience. Thank you for sharing this with us.

Response from HeadwayJun 30, 2026

Hi Gloria, We’re glad there are parts of the platform you’ve found helpful, but we’re sorry the care experience itself fell short. Finding support should feel steady, professional, and reliable — especially when someone is taking the step to start therapy. We’d like to have the right team review what happened and help with next steps. Please reach out through our support form here: https://care.headway.co/contact Thank you for sharing this with us.

Response from HeadwayJun 30, 2026

Hi Melissa, You’re right — getting help should feel simple, not like you have to fit your question into the closest dropdown option. We appreciate you calling this out, especially around easier real-time communication with a person. This is helpful feedback for our team as we continue improving the support experience.