HeadwayHeadway is building a new mental health care system that everyone can access by making it easy for therapists to accept insurance. Today, we're the largest mental health provider network in the country, with 34,000 providers across race, gender, ethnicity and specialty working with Headway to serve patients through insurance. Patients can schedule care within 48 hours via one-click booking at headway.co, or can get care through a referral. The company operates in all 50 states and the District of Columbia.
Headway (headway.co) has 2,418 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Claim this listingMental Health · Newark, Delaware
Excellent
Mental Health · Lancaster, California
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Mental Health · New York, New York
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Mental Health
Excellent
2,418 approved reviews, newest moderated first
Anne C.
Continued mistakes with insurance
Response from HeadwayJun 30, 2026
Hi Anne, We’re sorry to hear insurance issues have continued to come up. That kind of repeated friction can be frustrating, and we know accuracy matters when you’re trying to manage care and your practice smoothly. We’d like to better understand what’s happening and get this in front of the right team. Please reach out through our support form here: https://care.headway.co/contact
Jazmin B.
Still doesn't have Medi-Cal as a payer in the state of CA, and the EHR requires that clients set up an account with Headway even when clients don't want or have to (example: clients with Medi-Cal health insurance). Referrals are slow to come by. The clients that I have I recruited elsewhere (Better Help)...
Response from HeadwayJun 30, 2026
Hi Jazmin, We hear you on the Medi-Cal gap and the extra friction it can create in the workflow. Payer coverage, account setup, and referral flow all have a real impact on the provider experience, and this is helpful feedback for our team. We appreciate you taking the time to share what would make Headway more useful for your practice.
Kimberly C.
I appreciate the timeliness of responses. I am grateful that help/support is almost immediate AND the help has been thorough and satisfactory.
Response from HeadwayJun 30, 2026
Hi Kimberly, That’s great to hear. We’re happy our team was able to respond quickly and provide the thorough support you needed. Thanks for taking the time to share this with us.
Marisa P.
I had an overall terrible experience with Headway and strongly advise people to look elsewhere. They withdrew funds twice from my account in a single month, which completely drained my balance and left me in the negative.When I contacted customer service to resolve this error, a supervisor denied my refund. They did this fully knowing that their mistake left me with absolutely no money for basic necessities like food and bills. This company has zero empathy and unacceptable billing practices. I do not recommend them to anyone. I was disappointed that, after you reading my review, no one reached out to me directly via email or phone. Instead, I was asked to send yet another email in response to your reply. Unfortunately, that only reinforces my concerns about the level of customer service I’ve experienced throughout this process. At this point, I don’t feel I should have to continue following up in hopes of getting this matter resolved. I had hoped someone would take the initiative to contact me and work toward a resolution. As I’ve mentioned before, I don’t want to keep going back and forth. I simply wanted this issue to be handled with care, urgency, and professionalism.
Response from HeadwayJun 26, 2026
Hi Marisa, We’re sorry to hear how stressful this billing experience has been. Unexpected or duplicate charges can create a real burden, and we understand why you’d want this reviewed carefully. We’d like to get this in front of the right team so they can take another look and help with next steps. Please reach out through our support form here: https://care.headway.co/contact Thank you for bringing this to our attention.
Maryam S.
Best platform ever!! Both for patients, and providers.
Response from HeadwayJun 30, 2026
Hi Maryam, Thank you for sharing this kind feedback. We’re so glad to hear you’ve had such a positive experience with Headway and appreciate your perspective on the platform for both patients and providers. We truly appreciate you taking the time to share this.
Exhausted and U.
While the Headway staff themselves are helpful, knowledgeable, and supportive, the providers have been significantly less than that. Providers will say, for example, that they are EMDR-driven and trauma work is their bread and butter. You meet with them regularly, or even just speak on the phone or send a message for a consult, and it becomes very clear that this is not the case. Many unqualified and underqualified people on this website, who can be rather rude and dismissive. Moreover, providers who don’t want to meet with you because they don’t believe you are a good fit are unkind and condescending, to put it very lightly. I will be asking to deactivate my Headway account once my insurance terminates. Again, Headway staff themselves are excellent and incredibly wonderful.
Response from HeadwayJun 26, 2026
Hi there, We’re glad to hear our team has been helpful and supportive, but we’re sorry the provider experience has not met expectations. Finding the right fit for care matters, and we understand how discouraging it can feel when that part of the experience falls short. We’d like to get this reviewed and help with any next steps, including account-related questions. Please reach out through our support form here: https://care.headway.co/contact Thank you for sharing this feedback with us.
Melissa Z.
Headway is OK- most frustrating part is how often I need to interfere when something happens with insurance. As an example- client being seen, no problems, all of the sudden insurance shows no longer active. I then have to submit a ticket, stating no changes and having been paid. Headway then moves to a manual verification and finds the same, no changes and services are covered. This takes extra time and headache for both myself and clients. When resolving, they are quick and very kind and nice- so good customer service, however, it should not happen in the 1st place
Response from HeadwayJun 26, 2026
Hi Melissa, Thank you for sharing this thoughtful feedback. We’re glad to hear our support team has been kind and responsive when these issues come up, but we understand how frustrating it is to spend extra time resolving insurance verification concerns that should be accurate from the start. We appreciate you calling this out, and we’ll make sure this feedback is shared with the right team as we continue working to improve the experience.
Jon A.
Suzzane Markey she also goes by Suzy Markey should not be working with children at all.
Response from HeadwayJun 26, 2026
Hi Jon, We’re sorry to hear you had this experience. Concerns about provider conduct are taken seriously, and we’d like to better understand what happened so the appropriate team can review it. Please reach out through our support form here: https://care.headway.co/contact with any additional details that may help us look into this further. Thank you for bringing this to our attention.