HeadwayHeadway is building a new mental health care system that everyone can access by making it easy for therapists to accept insurance. Today, we're the largest mental health provider network in the country, with 34,000 providers across race, gender, ethnicity and specialty working with Headway to serve patients through insurance. Patients can schedule care within 48 hours via one-click booking at headway.co, or can get care through a referral. The company operates in all 50 states and the District of Columbia.
Headway (headway.co) has 2,418 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Mental Health
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2,418 approved reviews, newest moderated first
Delissa C.
The response on the "open ticket" has improved greatly. It appears the team have been better trained, quicker in their responses and given helpful solutions. Greatly appreciated.
Response from HeadwayJul 3, 2026
Hi Delissa, This is really encouraging to hear. We’re glad the open ticket experience has felt faster, more helpful, and more consistent. Thank you for recognizing the team’s progress — we appreciate you sharing this. – Adam
Marie M.
Excellent support team, Jeremiah is amazing!! The only one issue the waiting list on credentialing process is not the best. The process should be easy, effective, and prompt!!!!
Response from HeadwayJul 3, 2026
Hi Marie, Thank you for sharing this. We’re so glad the support team has been helpful, and we’ll make sure your kind words are passed along. We also hear you on the credentialing waitlist. That process should feel as clear and efficient as possible, and your feedback is helpful as we continue improving the provider onboarding experience. – Adam
April Lowe M.
Team Headway is always quick, efficient and i trust them completely!
Response from HeadwayJul 3, 2026
Hi April, Thank you for the kind words. It means a lot to hear that our team has been quick, efficient, and earned your trust. We’re grateful to support you. – Adam
Daniel P.
I just don't get enough referrals yet. Some things in the dashboard could use some updating. It is hard to find things at times.
Response from HeadwayJul 3, 2026
Hi Daniel, Thank you for sharing this feedback. We hear you on wanting more referrals and a dashboard that’s easier to navigate — both are important parts of the provider experience. We appreciate you calling this out and will share it with the team as we continue improving Headway. – Adam
Jayne B.
WHAT A FREAKING NIGHTMARE. The site is easy enough to use, and I appreciate being able to input how you like to interact with thereapists. BUT, there insurance review process is HORRIBLE. I have FREE virtual therapy sessions available to me through my insurance. BUT, Headway DOES NOT RECOGNIZE that and want to CHARGE me when I shouldn't be charged. They say "oh, we'll reimburse you" if insurance is different that what we anticipate. I DO NOT WANT TO SHELL OUT MONEY for something that should be FREE!!!! Even if you will reimburse me later, I don't have that kind of cash flow and I know VERY FEW people these days who do. I don't know how anyone on that site gets the help they need. I've reached out to customer service multiple times and they just keep repeating themselves instead of ACTUALLY contacting my insurance company. HERE is the response from the company, along with MY response to them: "After reviewing your account, it appears our support team has been working with you directly to review the benefits discrepancy and the documentation you provided. Because this involves account-specific insurance details, our team will continue following up with you through that support thread." NOO NO NO NO NO. YOU DO NOT get to come on here and say "we are working with you". The person who was working with me was A VERY POOR COMMUNICATOR, AT THE LEAST. INCOMPETENT at the most. I HAVE NOT gotten service through this company because it is a HASSLE TO GET AN ANSWER FROM THEM!! The rep just kept repeating herself in her broken english that MADE NO SENSE. Instead of using different words to communicate what I was obviously not getting, she just kept repeating herself. HORRIBLE!!!! DO NOT USE THIS COMPANY IF YOU CAN HELP IT!!!
Response from HeadwayJul 7, 2026
Hi Jayne, We’re sorry for the frustration you experienced trying to confirm your coverage and estimated cost before scheduling care. We understand how stressful it can be when the information from your insurance benefits does not match what you’re seeing in Headway. After reviewing your account, it appears our support team has been working with you directly to review the benefits discrepancy and the documentation you provided. Because this involves account-specific insurance details, our team will continue following up with you through that support thread. We appreciate your patience as we work through this with you. – Adam
Jeffery L.
I enjoy the conversation and advice
Response from HeadwayJul 3, 2026
Hi Jeffery, We’re glad to hear you’ve had a positive experience and that the conversations have felt helpful. Thank you for taking the time to share this. – Adam
Neisha Gonzalez T.
Billing made simple! Great decision to use Headway for starting my own practice.
Response from HeadwayJul 3, 2026
Hi Neisha, Love hearing that billing has felt simple — especially while starting your own practice. We’re glad Headway has been a helpful part of that process. – Adam
Swjart
nothing wrong nothing wrong nothing wrong nothing wrong nothing wrong at this time. nnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn
Response from HeadwayJul 3, 2026
Hi there, We’re glad to hear everything is going well and that there’s nothing wrong at this time. Thanks for taking a moment to share your experience. – Adam