HeadwayHeadway is building a new mental health care system that everyone can access by making it easy for therapists to accept insurance. Today, we're the largest mental health provider network in the country, with 34,000 providers across race, gender, ethnicity and specialty working with Headway to serve patients through insurance. Patients can schedule care within 48 hours via one-click booking at headway.co, or can get care through a referral. The company operates in all 50 states and the District of Columbia.
Headway (headway.co) has 2,418 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Claim this listingMental Health · Newark, Delaware
Excellent
Mental Health · Lancaster, California
Excellent
Mental Health · New York, New York
Excellent
Mental Health
Excellent
2,418 approved reviews, newest moderated first
Nancy J.
The system is so easy to navigate and it facilitates connecting people with the help they need faster.
Response from HeadwayJul 7, 2026
Hi Nancy, We’re so glad the system has felt easy to navigate and helpful in connecting people with care more quickly. That’s exactly the kind of experience we hope to create. Thank you for sharing this. – Adam
Al S.
Too many annoying emails.
Response from HeadwayJul 7, 2026
Hi Al, We’re sorry for the frustration. We know email frequency preferences can vary, and you should be able to unsubscribe or manage email preferences using the link at the bottom of the emails you receive from us. Thanks for sharing this feedback. – Adam
dbrowntchewsyahoo.com
Easy to navigate and they got back to me wuickly
Response from HeadwayJul 7, 2026
Hi there, We’re happy to hear the platform was easy to navigate and that the team got back to you quickly. Thanks for taking a moment to share your experience. – Adam
Parker
Hannah is a great therapist, she's genuine and caring.
Response from HeadwayJul 7, 2026
Hi Parker, We’re so glad to hear Hannah has made the experience feel genuine and caring. Thank you for taking a moment to share this kind feedback. – Adam
Jan I.
I find it difficult to work with Headway if I have questions or a problem to resolve. Nothing is done quickly. A request must be submitted and then hopefully a day later there is the beginning of an email dialogue to hopefully resolve the concern. I would like a way to reach a live person to resolve concerns and answer questions.
Response from HeadwayJul 7, 2026
Hi Jan, Thank you for sharing this feedback. We understand how important it is to get timely help when questions or issues come up, especially when you’re trying to keep things moving in your practice. We hear your point about wanting easier access to live support, and we’ll share this with the team as we continue improving the provider support experience. – Adam
JoAnne S.
It has made it possible for me to run my therapy group practice.
Response from HeadwayJul 7, 2026
Hi JoAnne, That’s wonderful to hear. We’re glad Headway has helped make running your therapy group practice more manageable and supported. Thank you for sharing this — we’re grateful to be part of your practice’s growth. – Adam
Andriea W.
I couldn’t be more pleased with Headway. Great access to CEUs, administrative support, billing all included. What’s best is I manage my own business. AI is being utilized in a legal and responsible manner.
Response from HeadwayJul 7, 2026
Hi Andriea, We’re so glad Headway has been helpful as you manage and grow your private practice. It’s great to hear the CEU access, admin support, billing, and AI tools are adding value in a way that feels responsible and useful. Thank you for sharing this — we’re grateful to support your work. – Adam
Karla H.
Excellent support available for troubleshooting and contracting with insurance companies, streamlined onboarding process. User friendly EHR and scheduling calendar. Consistent payment schedule.
Response from HeadwayJul 7, 2026
Hi Karla, Thank you for sharing such thoughtful feedback. We’re glad the support, onboarding, scheduling, and payment experience have all helped make Headway easier to work with. We appreciate you taking the time to share what’s working well. – Adam