HeadwayHeadway is building a new mental health care system that everyone can access by making it easy for therapists to accept insurance. Today, we're the largest mental health provider network in the country, with 34,000 providers across race, gender, ethnicity and specialty working with Headway to serve patients through insurance. Patients can schedule care within 48 hours via one-click booking at headway.co, or can get care through a referral. The company operates in all 50 states and the District of Columbia.
Headway (headway.co) has 2,418 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Claim this listingMental Health · Newark, Delaware
Excellent
Mental Health · Lancaster, California
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Mental Health · New York, New York
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Mental Health
Excellent
2,418 approved reviews, newest moderated first
Claribel D.
The company does great with the billing process. I would like a better booking or referral of new clients to us.
Response from HeadwayJul 7, 2026
Hi Claribel, We’re glad the billing process has been working well for you. We also hear you on wanting a stronger flow for new client referrals and booking — that’s helpful feedback as we continue improving the provider experience. Thanks for taking the time to share this. – Adam
Superbobin
Handled a complex insurance situation correctly. Billing is one less thing I need to worry about. Thank you
Response from HeadwayJul 7, 2026
Hi Robin, We’re glad our team was able to help with a complicated insurance situation and make billing feel like one less thing to worry about. Thanks for sharing this — we’re happy to support you. – Adam
Orta J.
Was easy to work with and helpful
Response from HeadwayJul 7, 2026
Hi Orta, We’re so glad the experience felt easy, helpful, and comforting. Thank you for taking the time to share this — it means a lot. – Adam
Anaia
Headway is extremely responsive so far.
Response from HeadwayJul 7, 2026
Hi Anaia, We’re happy to hear the team has been responsive so far. Thanks for sharing this — we’re glad your experience with Headway has been off to a strong start. – Adam
Stacey H.
Very helpful and quickly resolved the issue
Response from HeadwayJul 7, 2026
Hi Stacey, We’re glad the team was able to help and get this resolved quickly. Thanks for taking a moment to share your experience. – Adam
Kathryn
I booked a consultation with a provider that never happened. I received all of the notifications and was waiting for my call at the scheduled time. That time came and went without a call, email, or text letting me know otherwise. It's wild that a network that's supposed to provide help "ghosts" potential clients when they reach out for help. Good work Headway! Maybe rely less on AI and focus on actual care for humans! Oh well.... your profit margins might be what's costing you paying customers.
Response from HeadwayJul 11, 2026
Hi Kathryn, Thank you for sharing this. We understand how frustrating and discouraging it can be when you’re expecting a consultation and don’t receive the communication you were waiting for. We’d like our team to review what happened and help with next steps. Please reach out here so we can look into this with your account details: https://care.headway.co/contact – Adam
Herbie_The L.
Update to reply on July 10, 2026. So as you see below, Adam from headway has been given information about their insurance verification team needs more training, but has not agreed to provide more training to their team. I am a therapist on Headway they have the worst untrained Insurance Verification team. When they verify benefits they do not specifically verify CPT codes for strictly telehealth outpatient. For example if a patient has Cigna, and is seen for a 60 minute or 30 min or crisis session CPT CODES: 90837 - 60 minutes 90839 crisis plus 30 min crisis CPT 90839 plus 90840 the most common codes used for telehealth sessions these are Outpatient, Mental Health Telehealth covered at 100% with just copay deductible DOES NOT APPLY> broooooooo I have had Headway call multiple times Cigna and they do not KNOW how to verify benefits. They are continuing to verify benefits for in patient, medical all kinds of other issues. They are poorly trained. I have made multiple complaints. I have called Cigna Myself verifying the correct benefits and updating to Headway.
Response from HeadwayJul 11, 2026
Hi there, Thank you for sharing this feedback. We understand how important accurate benefits verification is, especially when billing and coverage can depend on specific session details. We hear your concern that the process has created extra work and uncertainty for you. If there are specific verification discrepancies still unresolved, please contact us here so our team can review the account details directly and route this appropriately: https://care.headway.co/contact – Adam
Beth
Easy to navigate website/ portal. Clear/ relevant, well-organized information for every listing.
Response from HeadwayJul 3, 2026
Hi Beth, Love hearing that the portal feels easy to navigate and that the listing information is clear and useful. Thanks for taking the time to share this — it’s exactly the kind of experience we want Headway to provide. – Adam