HeadwayReviews of headway.co

This website is a scam. I tried booking sessions, but most of the providers reached out personally and informed me that they were unavailable. They then charged me a cancellation fee.

I was able to find a psychiatrist for a consultation the same day I needed one after another canceled. I was able to have an appointment the following day, and feel I am getting the help I needed. I’m grateful thus far for this service.

I cannot for the life of me get ahold of anyone to assist me in moving my clients over to my headway portal from another platform.

I believe it is very beneficial to have a therapist who was raised in the Hawaiian culture and shares many of the same values and perspectives that I grew up with. This shared cultural understanding helps me feel more comfortable discussing personal experiences, expressing my feelings openly, and knowing that important cultural values and family dynamics are understood without extensive explanation. As a result, I feel better supported and more able to engage meaningfully in the therapeutic process.

Our service provider insisted we go through Headway and assured us our insurance would fully cover the services. To be safe, we called Headway’s customer service directly, and they confirmed coverage. THEY LIED TO US. Two years later, we’re now being billed $3,000 out of pocket because “insurance didn’t cover it.” This is a clear case of deceptive practices, Headway is knowingly shifting costs onto patients after the fact to secure their own payment. For a company that claims to be a mental health platform, all they’ve delivered is stress, financial headaches, and betrayal of trust. If you value your peace of mind and your wallet, do not use Headway. Skip them entirely and you’ll save yourself thousands of dollars and a massive amount of frustration. Zero stars. Stay far away. EDIT: Headway is now asking for more personal information to "help them recognize your experience and respond" after I already spent 2+ years dealing directly with their deceptive and completely useless customer service. Too little too late. Just don't scam people in the first place. EDIT 7/14/2026: The generic response from Headway below is exactly as patronizing and unhelpful as you would expect. It is a perfect reflection of our experience with their so-called “customer service”. Adam clearly didn’t bother to read my review carefully before replying. I didn’t “believe” the services were covered I called Headway’s customer service directly BEFORE any sessions began, and their team confirmed that my insurance would cover everything. I only “believed” Headway would tell the truth, but I guess that was too much to ask. That’s not an assumption; that’s Headway providing false information, then asking us to pay for their lies. You had two years to get this right, and you just didn’t care which is interesting for a supposedly mental health platform. Your customer service already has our information over the last 2 years so don’t pretend that you care now that your deceptive practices are becoming public. I hope that extracting your customers’ hard-earned money this way after scamming people in exchange for tarnishing your own reputation is worth it for you. To anyone thinking about using Headway’s platform: JUST DON’T. Stay far away from them, don’t add financial stress to your situation and save yourself the headache.

It was handled quickly.

Working with Headway as a solo practitioner has been an amazing experience! They have removed the administrative stress, letting me concentrate on what matters most: helping my clients. They've made credentialing seamless, documentation effortless, and I genuinely trust their ethical and caring approach. Plus, I get paid nearly twice as much as I would working for someone. I can't recommend them enough!

The human team was great, but getting past the bot to get in contact with humans was not easy