Hazelton's Gift Baskets USAReviews of hazeltonsgiftbaskets.com

Response from Hazelton's Gift Baskets USAJun 23, 2026

We’re very sorry to hear about your experience and understand how disappointing this must have been, especially since the gift was meant to celebrate your son's birthday while he was serving away from family. We sincerely apologize that the order did not arrive as expected. While we work with a variety of trusted shipping partners depending on the destination and shipping method selected, delivery delays and lost shipments can occasionally occur once a package is in the carrier's possession. We understand, however, that this does not lessen the frustration when an important gift is delayed. We also regret that our communication left you feeling unsupported. While our team relies on the tracking information provided by the carrier during transit, we understand you were looking for a more proactive resolution. Your feedback regarding shipping expectations, carrier communication, and customer service has been shared internally as we continue working to improve the customer experience. Thank you for taking the time to share your feedback.

Response from Hazelton's Gift Baskets USAJun 23, 2026

Thank you for your feedback, Maria Lucia. We're glad your gift reached its destination, though we're sorry the tracking updates didn't provide the visibility you were expecting. We understand how important it is to know an order's progress between "ready for delivery" and the final delivery confirmation. Your comments have been shared with our team as we continue working to improve our tracking updates and overall customer experience. We appreciate you taking the time to share your feedback!

Response from Hazelton's Gift Baskets USAJun 23, 2026

We’re very sorry to hear about your experience and understand how disappointing it must have been, particularly when the gift was intended to recognize such an important professional milestone. We sincerely apologize that the presentation and product you received did not meet your expectations. While substitutions may occasionally be necessary due to product availability, our goal is always to preserve the overall value, quality, and theme of the gift. We understand your concern that the delivered basket and substituted items did not reflect the premium experience you expected. We also regret that our response left you feeling that your concerns were not fully addressed. Our substitution policy is intended to allow us to fulfill orders when specific items are unavailable, but we understand your feedback that the final presentation and product consistency fell short of your expectations. Your comments regarding the substitutions, presentation, product quality, and customer service have been shared with our team for further review as we continue working to improve our products and overall customer experience. Thank you for taking the time to share your feedback.

Response from Hazelton's Gift Baskets USAJun 15, 2026

Thank you so much for your review, Alan! We're delighted to hear that the ordering process was easy and that the gift arrived quickly. It's wonderful to know the recipient enjoyed it and found everything fresh, beautiful, and delicious. We truly appreciate your support and hope to help you celebrate more special occasions in the future!

Response from Hazelton's Gift Baskets USAJun 9, 2026

Hi Bayarik, we’re very sorry to hear about your experience and understand how disappointing this must have been, especially when sending a gift to celebrate such a special occasion. We sincerely apologize that the baby gift basket you received did not meet your expectations in terms of appearance, presentation, and overall product consistency. We understand your concerns regarding the substituted items, the condition of the greeting card, the damaged balloon, and the overall presentation of the gift. While substitutions may occasionally be necessary due to inventory availability, our goal is always to preserve the quality, value, and overall theme of the original gift. We understand your concern that the delivered basket did not reflect the premium experience you expected based on the product shown online. We also regret that the resolution provided left you feeling dissatisfied. Your feedback regarding product presentation, substitutions, product condition, and customer service has been shared internally for further review as we continue working to improve our products and customer experience. Thank you for taking the time to share your feedback.

Response from Hazelton's Gift Baskets USAJun 9, 2026

Thank you so much for the 5-star review! We are thrilled to hear that the graduation gift was a hit and that everything arrived promptly. Finding the right balance of great quality and reasonable pricing is always our goal. Congratulations to the graduate, and we hope to help you celebrate more special milestones in the future!

Response from Hazelton's Gift Baskets USAJun 8, 2026

Hi Natalia, we’re very sorry to hear about your experience and understand how frustrating and disappointing this situation has been. We sincerely apologize for the delay with your order and understand your concern, especially given the length of time that has passed without delivery. We recognize how important timely delivery is when sending gifts, and we regret that this experience did not meet expectations. We’re also sorry to hear you felt unsupported regarding your refund concerns and customer service experience. While shipping timelines and resolutions can sometimes depend on carrier activity and order status, we understand that this does not lessen your frustration. Regarding comments about third-party reviews and review platforms, we may not be able to verify those details directly, but we appreciate you taking the time to share your feedback. Your comments regarding delivery timing, communication, and overall customer experience have been shared internally for further review. Thank you for taking the time to provide your feedback.

Response from Hazelton's Gift Baskets USAJun 8, 2026

Hi Maia, we’re truly sorry to hear about your experience and understand how upsetting this must have been, especially given the circumstances surrounding your order. We sincerely apologize that the sympathy gift basket did not meet your expectations in terms of product selection and presentation. We understand how important these gifts are during difficult times, and we regret that the experience added frustration during an already emotional period. While substitutions may occasionally be necessary due to inventory availability or regional sourcing limitations, our goal is always to maintain the overall value, quality, and intention behind the gift. We understand your concern that the substitutions made did not reflect the premium experience you expected. We’re also sorry to hear that the experience left you feeling embarrassed and disappointed. Your feedback regarding substitutions, product quality, and customer support has been shared internally for further review as we continue working to improve both our products and customer experience. Thank you for taking the time to share your feedback.