Hazelton's Gift Baskets USAReviews of hazeltonsgiftbaskets.com

Their customer service operators are a joke! I ordered two gift baskets on 29 February 2020 for delivery to Japan and after querying the order status, I was advised twice that the item had been delivered on 22 February, which obviously wasn't correct! After making an international phone call to the company at 5:15 am due to the time difference, the only option to speak to someone was to select "order", and the woman I spoke with was very curt and kept interrupting me. After the baskets were delivered 3 days after the requested date, only 3 of the 6 items were in each basket. No notification was made about the missing items. I immediately contacted the customer service dept again and requested the matter be immediately escalated to a manager, which didn't happen. The cs rep kept giving a standard templated reply stating that their T&Cs allow items to be substituted and I kept telling them that substitution doesn't mean omission. I asked for the missing items to be delivered or a refund given, but this hasn't happened, and after reading other online reviews I know that this won't happen. I've requested a credit card charge-back and will report this company to the Federal Trade Commission. I've posted this review on the Hazeltons site, but I'm sure they won't publish it because there aren't any reviews lower than 3-stars.

I purchased a custom gift basket on line and called the next morning to confirm that the basket would be delivered on the date/delivery method I selected. (There was a $30 delivery charge.) The gift basket didn't show up as scheduled. I received an email stating that the basket was going to show up 2 days after the date I confirmed it should have arrived. When I called customer service to express my extreme disappointment, the customer service rep said that whoever I spoke with previously, gave me the wrong information. She then hung-up on me. Needless to say, I will be going elsewhere for future online gift purchases.

If wish I would have visited this page before I ordered from Hazelton’s. 96% negative feedback is telling. Unfortunately, my experience with this company is along the same lines. They sent out the wrong sympathy basket. A colleague lost his wife and they included the wrong enclosure. Then they contacted my colleague to advise they would re-ship another basket and to leave the 1st basket outside his door. That was highly insensitive and inappropriate. He lost his wife, he is not concerned with a basket. That conversation should have been with me only (the sender). I paid for a superior basket and they sent out cheap chocolates and garbage dry nuts. The customer service representative (Ryan) I spoke to was unprofessional and unable to articulate what went wrong. There was NO apology, just denials and blaming. I will be providing this feedback to every organization I know so they do not utilize their business. Please beware as my experience was appalling.

Originally this company is from Canada and they have tons of negative review. It's just like negative review with a "company". How I wish I went the extra effort to read about customer reviews about them. I have a big caution to give to this gift delivery company, Stay Clear of this sh$%!y company. Don't be fooled with google giving you them as first results to gift delivery. Apparently they're SEO marketing expert in making them appear reliable under google search results and that's just it to them.