Hazelton's Gift Baskets USAReviews of hazeltonsgiftbaskets.com

Response from Hazelton's Gift Baskets USAJul 9, 2026

Hi Irene, we're very sorry to hear about your experience and understand how disappointing this must have been, especially as the order was intended to celebrate a birthday. We sincerely apologize that the order did not arrive within your expected timeframe. We understand how important timely delivery is for special occasions. At the time of checkout, the guaranteed delivery method was not selected for your order. While we always strive to meet requested delivery dates, the shipping method chosen does not guarantee delivery on a specific date, and transit times may be affected by carrier operations and other circumstances beyond our direct control. We also regret that the resolution provided did not meet your expectations. Your feedback regarding the delivery experience, communication, and customer service has been shared with our team for further review as we continue working to improve our customer experience. Thank you for taking the time to share your feedback.

Response from Hazelton's Gift Baskets USAJul 7, 2026

Thank you so much for your wonderful review, Mariah! We're delighted to hear your son loved his birthday picnic basket and that it made his day at the river with friends even more special. Knowing our gift helped add a little extra joy to such a memorable celebration means the world to us. Thank you for choosing Hazelton's Gift Baskets—we look forward to helping you celebrate many more special moments!

Response from Hazelton's Gift Baskets USAJul 6, 2026

Thank you so much for your wonderful review, Lisa! We're honored that you chose Hazelton's Gift Baskets and even more delighted to hear we delivered on our same-day promise. It's fantastic to know your gift arrived on time and that it was just as beautiful as you hoped. Your kind words mean so much to our team, and we truly appreciate you taking the time to share your experience. Thank you for your trust—we look forward to helping you celebrate many more special moments!

Response from Hazelton's Gift Baskets USAJul 6, 2026

Hi Natascha, we're very sorry to hear about your experience and understand how disappointing and embarrassing this must have been. We sincerely apologize that the custom gift basket you received did not meet your expectations. While substitutions may occasionally be necessary due to product availability, our goal is always to maintain the overall value, quality, and theme of the gift. We understand your concern that the substitutions, presentation, and replacement items did not reflect the custom selections you carefully made. We also regret that you were disappointed by not receiving advance notification of the substitutions. We understand how important your personalized selections were, especially for a special birthday gift, and we're sorry the final product did not create the experience you intended. Your feedback regarding the substitutions, presentation, communication, and customer service has been shared with our team for further review as we continue working to improve our products and overall customer experience. Thank you for taking the time to share your feedback.

Response from Hazelton's Gift Baskets USAJul 1, 2026

Hi Courtney, we're very sorry to hear about your experience and understand how upsetting this must have been, especially given the importance of the occasion. We sincerely apologize that your gift basket arrived later than expected and that the fruit and flowers did not arrive in acceptable condition. As these are perishable items, extended transit can unfortunately affect their freshness, and we understand how disappointing this was for both you and the recipient. We also regret that our customer service did not leave you feeling heard or supported. Providing a respectful and helpful experience is important to us, and we're sorry your interaction did not reflect that standard. Your feedback regarding the delivery delay, product quality, and customer service has been shared with our team for further review as we continue working to improve our products and overall customer experience. Thank you for taking the time to share your feedback

Response from Hazelton's Gift Baskets USAJun 25, 2026

Hi Blake, we’re very sorry to hear about your experience and understand how disappointing it must have been when the gift basket did not meet your expectations. We sincerely apologize that the delivered basket differed from what you anticipated. While substitutions may occasionally be necessary due to product availability, our goal is always to preserve the overall value, quality, and theme of the original gift. We understand your concern that the extent of the substitutions did not reflect the product you selected. We also regret that the resolution provided did not meet your expectations and left you feeling dissatisfied. Your feedback regarding product consistency, substitutions, and customer service has been shared with our team for further review as we continue working to improve our products and overall customer experience. Thank you for taking the time to share your feedback.

Response from Hazelton's Gift Baskets USAJun 24, 2026

Thank you so much for your kind review, Michele! We're delighted to hear you loved the basket and that it was beautifully wrapped and filled with goodies. We apologize that it arrived a day later than expected, but we're glad it still made it in time for Father's Day. Thank you for choosing Hazelton's Gift Baskets—we truly appreciate your support!

Response from Hazelton's Gift Baskets USAJun 23, 2026

Thank you so much for your wonderful review, Leticia! We're glad to hear your husband loved his gift and that it arrived in perfect condition right on time. Thank you for choosing Hazelton's Gift Baskets to celebrate such a special occasion. We truly appreciate your support and hope to serve you again soon!