Hazelton's Gift Baskets USAReviews of hazeltonsgiftbaskets.com

Absolutely fantastic. Brilliant product, delivered as promised. Much appreciated. Thank you.

Have used Hazelton’s multiple times over the past 2 months. Great product selection and excellent customer service. Will definitely be back.

The flowers were even better than the pictures! Classy and elegant! My daughter loved them. I will order again.

I rarely leave negative reviews, but this experience has been incredibly disappointing. I spent over $220 on a birthday gift because Hazelton's website advertised 2–3 day delivery, serviced the recipient's area in Florida, and even allowed me to select a delivery date during checkout. Based on that information, I reasonably expected my gift to arrive on the date I selected. Only after placing my order and checking the tracking information did I discover it had been shipped via USPS Ground Shipping, meaning it won't arrive until after the recipients have already left the home. Even worse, the order includes fresh flowers. During my phone call, the manager acknowledged that ground shipping is not the recommended method for shipping flowers, yet this was never made clear before I completed my purchase. The customer service experience was even more disappointing than the shipping issue. I asked to speak with a manager hoping we could find a reasonable solution. Instead, I was repeatedly interrupted, talked over, and told there was "nothing" they could do. I wasn't asking for a full refund. I even suggested a simple compromise: provide a gift certificate or store credit for just the flowers so I could reorder fresh flowers once my mother returned home. The rest of the gift basket could still arrive later. Considering I had spent over $220, I thought this was a fair and reasonable request. It was immediately denied without any effort to help. Mistakes happen, and shipping delays can happen. What disappointed me most was the complete lack of customer service. There was no empathy, no attempt to make things right, and no willingness to work toward a reasonable solution. If your gift needs to arrive by a specific date, or if you're ordering something perishable like flowers, I would strongly encourage you to consider another company. Based on my experience, the advertised delivery expectations, the actual shipping method, and the customer service I received did not align with the premium prices Hazelton's charges. Unfortunately, this was one of the worst customer service experiences I've had, and I will not be ordering from Hazelton's again.

First time ordering from this company and was so stunned by the awesome service online and product received. I am definitely using this company again. Delivery had me a little worried, but all was well!! I bought a gift basket for my coworker's birthday and she absolutely loved it!! I love that you get to pick your wine. Thank you Hazelton for such a good first impression.

Beautiful packaging and great service. Exceeding my expectations. Thank you!

Like the product very much also i forget to add delivery date and they contact me to fix it

two stars is generous. Arrived three days late with a smashed box and smashed inside basket. The contents are items you could buy at a local grocery store. Presentation awful. Reaching out to Customer Service several times and the only response was automated. Basically saying too bad it’s your male carriers problem now. So apparently they don’t insure their product. Complete waste of money.