Hazelton's Gift Baskets USAHazelton’s Gift Baskets USA is gourmet gift basket company, offering expertly curated baskets filled with upgradable gourmet item selctions.
Hazelton's Gift Baskets USA (hazeltonsgiftbaskets.com) has 396 customer reviews on Five Star Index, with an average rating of 2.2 out of 5.
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Rona K.
Great experience
Response from Hazelton's Gift Baskets USAJun 5, 2026
Thank you so much for your review, Rona! We’re so glad to hear you had a great experience with us. We truly appreciate your support and hope to help you celebrate more special moments in the future!
Katharina T.
The basket arrived on time! It was beautiful! My friend loved it! I would definitely recommend Hazelton’s for any gift delivery!!
Response from Hazelton's Gift Baskets USAJun 4, 2026
Thank you so much for your wonderful review, Katharina! We’re so happy to hear the basket arrived on time, looked beautiful, and most importantly, that your friend loved it. Your recommendation means so much to us — thank you for choosing Hazelton’s Gift Baskets, and we look forward to helping you celebrate more special moments in the future!
nicole
NEGATIVE -10!!!!!! Don't use this company!!!!They said the shipment would arrive in 4 days- it took 3 weeks! Then it was sent to ME instead of the important client it should have gone to. Customer service was rude and offered no help!
Response from Hazelton's Gift Baskets USAJun 3, 2026
Hi Nicole, we’re truly sorry to hear about your experience and understand how frustrating and disappointing this situation must have been, especially when the gift was intended for an important client. We sincerely apologize for the extended delivery delay and understand how upsetting it must have been for the shipment to arrive at the wrong address after such a long wait. We also regret that your interaction with customer service left you feeling unsupported during an already frustrating experience. While shipping timelines and delivery issues can occasionally be impacted by carrier handling and address verification, we understand this does not lessen the inconvenience and embarrassment this situation caused. Your feedback regarding delivery timing, shipment accuracy, and customer service has been shared internally for review as we continue working to improve both communication and the customer experience. Thank you for taking the time to share your feedback.
Zhul-karnain M.
The only international gift shop with delivery service I trust.
Response from Hazelton's Gift Baskets USAJun 2, 2026
Thank you so much for your trust and support, Zhul-karnain! We’re honored to be your go-to choice for international gifting. Hearing that we’ve earned your trust means everything to us. We truly appreciate your support!
Andrea B.
Delivered on time. Food items in the basket were fresh.
Response from Hazelton's Gift Baskets USAJun 1, 2026
Thank you so much for your kind feedback! We’re delighted to hear your order arrived on time and that the food items were fresh and enjoyable. Providing quality products and a smooth gifting experience is always our goal, so we truly appreciate you taking the time to share your experience. Thank you for choosing us — we hope to serve you again soon!
Flavio
I paid extra for upgraded wines specifically selected for the gift basket, but completely different wines were delivered without any prior notice or authorization. After I complained, customer service simply responded that substitutions are part of their policy and that they are not responsible for notifying customers in advance. I understand occasional substitutions may happen, but replacing premium upgraded items paid for separately without consent is unacceptable. Very disappointing experience.
Response from Hazelton's Gift Baskets USAMay 30, 2026
Hi Flavio, we’re sorry to hear about your experience and understand your disappointment regarding the upgraded wine selections. We completely understand your concern, especially when additional charges were paid for specific upgraded wines and the delivered selections did not match what you expected. While substitutions may occasionally be necessary due to supplier availability, regional restrictions, or inventory limitations, we recognize that premium upgrades carry added expectations and understand why this was frustrating. We also apologize that our communication regarding substitutions left you feeling unsupported. Although substitution policies exist to help fulfill orders during inventory changes, we understand your concern regarding advance notification and transparency, particularly for separately purchased upgrades. Your feedback regarding upgraded products, substitutions, and communication has been shared internally for further review as we continue working to improve the customer experience and set clearer expectations around specialty items and upgrades. Thank you for taking the time to share your feedback.
Trenholm N.
Amazing as always. Got there early. Great compliments from recipient.
Response from Hazelton's Gift Baskets USAMay 28, 2026
Thank you so much for your continued support, Trenholm! We’re thrilled to hear your gift arrived early and that the recipient had such great things to say about it. Hearing “amazing as always” truly means a lot to our team. We appreciate your trust in Hazelton’s Gift Baskets and look forward to helping you celebrate many more special occasions!
Rachel
***Absolute SCAM. Do NOT spend your money with this company.*** - They will NOT send the promised items. - They will NOT get the random items sent to the recipient on time. - They will NOT apologize. - You WILL be embarrassed by the product sent to the recipient. - Date of my transaction: May 14th, 2026. Promised delivery May 17-18th. Date package was received by USPS to begin shipping process; May 22nd. - The amount of money I paid business: $107.97 total - What the business committed to provide: 1- A “Royal Luxury Wine Gift Basket” see following description from their website: “The set includes sweet and savory treats like a bottle of wine, creamy camembert cheese, dry roasted pistachios, an apple, fresh green grapes, an orange, a pear, dark chocolate covered coffee beans, and a brown wicker basket. If you wish, you may even personalize this gift by adding on wine, beer, champagne, gourmet snacks, desserts, and more from our custom options.” 2- I paid additional money for an upgraded, specific bottle of wine. 3- The basket was to be delivered in a 3 day period. It is listed all over their website that they provide overnight and 3 day delivery. In my confirmation email, it is promised that there would be 3 day delivery. -What is the nature of the dispute?: They did NOT provide the gift set pictured. They sent the wrong items, see item “substitutes” below. They did NOT include the specific upgraded bottle of wine that I purchased. They didn't even get the gift set to the “3rd party courier” until May 22nd, 7 days after the order was placed. Then, the gift set didn’t arrive to the intended recipient until May 26th - 12 days after the order was placed and confirmed. -> Item substitutes 1) Bottle of wine, specifically upgraded to an Italian wine (Masi Campofiorin) as the recipient of gift set is Italian. Paid additional $22.99 to have it included. They sent a random bottle of wine. 2) Creamy camembert cheese - They substituted Harvarti. A sandwich cheese. 3) Fresh green grapes - Not included. 4) Dark chocolate covered coffee beans - substituted “blue diamond almonds, thin dipped” 5) A brown wicker basket - There was NO basket!! The gifts were sent in an empty flimsy cake (?) box, within a larger cardboard box filled with packing peanuts. The presentation was SUPPOSED to be "luxury" sophisticated, mature, elegant. It was childish. I was embarrassed to have sent it. It looked like a teenager in a basement assembled a random assortment of gross fruit and gas station snacks, and threw them into a box with packing peanuts. They lay blame on the courier. Refuse to acknowledge that they were in the wrong by not getting the gift basket to the courier until a week after order placement. They have not communicated with me about the incorrect items and lack of packing or basket. They refused a partial and/or full refund on the ground that “they can’t control delays in delivery based on 3rd party couriers”.
Response from Hazelton's Gift Baskets USAMay 27, 2026
We’re truly sorry to hear about your experience and understand the level of frustration and disappointment this situation caused, especially given the expectations set for a luxury gift experience. We sincerely apologize that the delivered basket did not meet your expectations in terms of presentation, timing, and item selection. We understand your concerns regarding the substitutions made, the upgraded wine request, the packaging style, and the delayed delivery timeline. While substitutions may occasionally be necessary due to inventory, regional availability, or shipping restrictions, our goal is always to provide items of comparable quality and value while maintaining the intended gifting experience. We also understand your frustration regarding the shipping timeline. While carrier transit delays are outside of our direct control once a package has been dispatched, we recognize your concern regarding the processing and fulfillment timeline prior to shipment and understand how this affected the overall delivery expectation. Regarding the packaging, certain shipped gift baskets may be packaged differently from local hand-delivered arrangements in order to protect items during transit. However, we understand your disappointment that the final presentation did not align with the luxury experience you expected based on the product description and photos. We regret that the resolution provided left you feeling unheard, and your detailed feedback regarding fulfillment, substitutions, communication, and customer service has been shared internally for further review as we continue working to improve both product consistency and customer experience. Thank you for taking the time to share your experience.
