Serena C.
Not satisfied by the company
Not satisfied by the company! They did ship the gift in one day (so I would have given them 5 starts ) but nothing that I ordered arrived at destination. The basket was completely different and here was their response : as outlined in our substitution and refund policies on our website, unavailable items may be replaced with similar products of equal or greater value, and substitutions are not eligible for refunds or compensation.
Response from Hazelton's Gift Baskets USAApr 27, 2026
Thank you for sharing your feedback. We’re sorry to hear that you were disappointed with the contents of your order. We’re glad the gift was shipped promptly, but we understand how frustrating it can be when the final basket does not match your expectations. As outlined on our website, we do have a substitution policy in place that allows unavailable items to be replaced with similar products of equal or greater value to avoid delays in delivery. That said, we recognize that substitutions should still maintain the overall style, quality, and gifting experience you expected. We regret that this was not your experience and apologize for the disappointment caused. Your feedback is valuable to us and will be shared with our team as we continue working to improve both product consistency and customer satisfaction.