Easy to order. Great choice of product. A little slow on delivery considering the location, but other than that it was great!
Response from Hazelton's Gift Baskets USAMay 27, 2026
Thank you so much for your kind feedback! We’re delighted to hear you found the ordering process easy and enjoyed the variety of products we offer.
We also appreciate your patience regarding the delivery timing and your understanding overall. Your feedback helps us continue improving our service, and we’re so glad the experience was still a positive one for you.
Thank you again for choosing us — we look forward to serving you again in the future!
CJ
Cat J.
DO NOT USE
DO NOT USE. Wish I had read the reviews and done research before using this company… take my advice.
Ordered a wine and cheese gift basket for my friend and even paid for upgraded wine. My friend was sent (3 weeks late), planters peanuts, a bar of chocolate, and Oyster Bay wine (not the upgrade I paid for) in a cake box with plastic wrapping. No cheese - no upgraded wine.
Customer service refused to fix as their terms include their ability to substitute whatever they need to.
AVOID! If I could add photos of what the actual delivery looked like you would be shocked they’re still in business.
You also cannot post 1 star reviews on their site, it’s blocked.
Response from Hazelton's Gift Baskets USAMay 27, 2026
We’re very sorry to hear about your experience and understand your disappointment regarding both the delivery timing and the contents of the gift received.
We sincerely apologize that the basket did not meet your expectations, particularly regarding the substituted items and upgraded wine selection. While substitutions may occasionally be necessary due to inventory or regional availability, our goal is always to provide items of equal or greater value while maintaining the overall presentation and gifting experience. We understand your frustration that the final delivery did not reflect what you anticipated when placing the order.
We also regret that the resolution provided by customer service left you feeling unsupported. Your feedback regarding the substitutions, presentation, and communication experience has been shared internally with our fulfillment and customer service teams for further review.
Regarding reviews, we do not intentionally block customers from leaving lower-rated feedback, and we appreciate all customer reviews as they help us identify areas where improvements are needed.
Thank you for taking the time to share your experience.
AS
Ange S.
My order never came
My order never came. They were not honest in the time it would take to process and deliver. I will never order form here again.
Response from Hazelton's Gift Baskets USAMay 26, 2026
Thank you for bringing this to our attention, and please accept our sincerest apologies for the frustration regarding your delivery timeline. We completely understand how disappointing it is to experience an unexpected delay, especially when you are counting on a gift to arrive on time.
We always aim to provide accurate processing and shipping windows, and it is clear we fell short of your expectations here. We would love the opportunity to look directly into your tracking history, find out exactly what happened, and make this right for you.
Because we take delivery issues very seriously, please reach out to our dedicated support team directly with your order number. We are standing by to investigate this and assist you immediately.
KS
Krista S.
LATE! LATE! LATE!
Sent a gift basket to my son for his birthday and was able to select the delivery date for the next day. I selected the (very expensive) expedited shipping, and when I checked out the site gave me a delivery date of two days instead of next day as selected. That was fine as it would still arrive in time. I paid $197 USD for the expedited shipping - way more than the gift basket. When I checked tracking on the second day, it gave me a new date of SIX days after placing the order. When I contacted customer service, they told me it takes up to four days to process the order before shipping (this is not anywhere on the site) and refused to refund the expedited shipping fee. What a total rip off! They totally stole $197 from me. Total scam!
Response from Hazelton's Gift Baskets USAMay 25, 2026
Hi Krista, we’re truly sorry to hear about your experience and understand how frustrating and disappointing this situation must have been, especially when sending a birthday gift for your son.
We sincerely apologize for the confusion surrounding the delivery timeline and shipping expectations. We understand your concerns regarding the expedited shipping fee and the frustration caused when the estimated delivery date changed after checkout and again during transit updates.
We would also like to clarify that expedited shipping timelines are calculated in business days and do not include weekends or holidays. In addition, specialty gift baskets may require processing and preparation time prior to shipment to ensure the items are packaged securely and arrive in the best possible condition. However, we understand your concern that these timelines and expectations may not have been communicated clearly enough during the ordering process.
We also regret that the resolution provided by customer service left you feeling unsupported. Your feedback regarding both the shipping experience and communication transparency has been shared with our operations and customer service teams for further review as we continue working to improve clarity around processing and delivery expectations.
Thank you for taking the time to share your experience.
PK
Paul K.
Great
The birthday lady who received this gift can't stop saying how great it is. You people lived up to my expectations and then some how went a step higher, thank you 😁
Response from Hazelton's Gift Baskets USAMay 21, 2026
Thank you so much for the wonderful 5-star review! We are absolutely thrilled to hear that the birthday lady loved her gift and can't stop raving about it.
Our team always strives to provide exceptional service and beautiful arrangements, so knowing that we not only met your expectations but went a step higher truly makes our day. Thank you for trusting us with such a special occasion!
We look forward to helping you surprise someone special again in the future.
SK
shahrzad K.
No Star!!! Do not trust...AVOID: Hazeltons & Washingtonbaskets websites
No Star!!! Do not trust...
AVOID: Hazeltons & Washingtonbaskets websites
Looks local when you search, but not. Images not followed. Description not followed. Delivery instructions not followed. Nothing as ordered. Advertised gift-style wooden box packaging, arrived in a regular cardboard box. Advertised unique beers, received duplicates. Cake spoiled. Bottles broken. Delivery late. Package left unattended. After complaining, they said unavailable items may be substituted without asking. Not acceptable. Not honest advertising. Do not trust. Find a real local store instead. Their customer service emails, by Charlito and Christine Ann, were dismissive and repeatedly avoided the actual issues. Still no real resolution for over $400 CAD paid. I have photos of what was delivered, but Trustpilot is not giving me an option to upload them here. Check the photos on the Google review.
Response from Hazelton's Gift Baskets USAMay 25, 2026
Thank you for your feedback, and we sincerely apologize for the numerous issues you experienced with your recent order. We understand how incredibly frustrating and disappointing it is to receive a late, damaged package that did not meet the expectations set by our website.
While our substitution policy allows for alternative items to be used when specific products are out of stock, it is never acceptable for a gift to arrive with duplicate items replacing unique selections, spoiled components, or broken bottles. We also regret that our presentation and delivery instructions were completely missed, resulting in the gift arriving in a standard box and being left unattended.
We take your comments regarding our transparency and customer service response very seriously. Your detailed feedback has been passed directly to our fulfillment, logistics, and management teams so we can address these critical lapses in quality control, transit handling, and communication.
NA
nancy
Wonderful product but horrible packaging
Ordering, delivery and time were all great. The recipient was thrilled with the items received and felt they were quality items. I would have rated it a 5 except for the packaging. My recipient was so upset with all the little styrofoam balls that were floating all around his house and the stickiness on his fingers after opening the package that he spent more time telling me about that than on the items themselves which he was very happy with.
Response from Hazelton's Gift Baskets USAMay 21, 2026
Thank you for taking the time to share your review. We are absolutely thrilled to hear that the ordering process, delivery time, and the quality of the products themselves met your expectations and brought joy to the recipient!
However, we sincerely apologize for the frustration caused by the packaging material. We completely understand how disappointing it is when the excitement of opening a gift is overshadowed by a messy cleanup and sticky residue. We want the unboxing experience to be entirely premium and enjoyable from start to finish.
Your feedback regarding the styrofoam packing peanuts and the sticky residue has been shared directly with our fulfillment and packaging teams. We take these comments seriously as we continuously review and improve our shipping materials to ensure gifts arrive safely without causing an inconvenience to our recipients.
Thank you again for your valuable insights, and we hope to provide a seamless experience for you and your recipients in the future.
CB
Christal B.
Was amazing to be able to send my boss…
Was amazing to be able to send my boss in Brooklyn NY a Birthday gift the day of his birthday all the way from South Africa. The boss LOVED the product
Response from Hazelton's Gift Baskets USAMay 20, 2026
Thank you so much for your wonderful review, Christal! We’re thrilled to hear we could help you send a special birthday surprise all the way from South Africa to Brooklyn, NY.
It means so much to know your boss loved the gift, and we’re happy we could make the process easy and memorable for you despite the distance. Thank you again for choosing Hazelton’s Gift Baskets — we look forward to helping you celebrate more special occasions in the future!
