Hazelton's Gift Baskets USAReviews of hazeltonsgiftbaskets.com

I always buy the details for my wife here; Hazelton's GB never disappoints. The best quality. They take care of your gifts, and I can just say I love everything about them!

Horrible! Order explicitly stated a ONE business day delivery and it still has not arrived three days later. Customer service was HORRIBLE when I contacted them. I strongly recommend not ordering from this company.

I ordered a wine gift box for a friend’s birthday and she absolutely loves it! Will definitely order again!

HORRIBLE. DO NOT ORDER FROM THEM. They will send you a cheap version of whatever you ordered and refuse refunds because of their replacement policy. Catch is that their replacement policy states "in all cases, the design, size, colour palette, and value are maintained” but they determine what that means for them and send whatever cheap item they have on hand. Their customer service is outsourced and they don't care AT ALL whether you are satisfied with your order. What should have been a lovely gift of appreciation for someone is now a complete disappointment.

The gift was beautiful. The person cried when receiving it. Fabulous!

Unscrupulous & dishonest company. Inferior & embarrassing basket received. They hide behind their substitutions policy. I should have seen the warning signs when there were 0 Reviews on their site for the basket I ordered. I would never recommend this company to anyone. The basket that was delivered for my son's birthday was a huge misrepresentation of what was advertised & ordered. I ordered the Tuscan Spring Gourmet Gift Basket which retailed at $159.99 and had added 6 Gala Apples at $9.99 & Brie Cheese at $9.99 for a total of  $182.97 before taxes. The Salt & Pepper Mills were missing as was the 4 piece pasta tools set. The pasta & pasta sauce brands received were Barillo Pasta & Classico Pasta Sauce, both basic cheap grocery store items along with Iberio Olive Oil. Hardly gourmet Italian foods. In addition Rice Wine Vinegar was substituted for Balsamic Vinegar; again not close to being a 'gourmet Italian food.' I understand at times that substitutions may have to be made. The basket itself was clearly not a classic wicker basket and substituted. The pasta, pasta sauce, olives, olive oil & balsalmic vinegar all substituted. 2 items in the basket (Grana Padano Cheese) & Brie Cheese (added item) were both substituted with Gouda cheese. I feel that the basket was a total misrepresentation of what was expected to be received. False advertising at it's best. I paid almost $200 for a basket that would cost about $60 at a stretch in the grocery store. My email to Customer Service received a standard form response like all the ones they have posted on here, saying "substitutions are common in the gifting industry as product availability can change frequently. In these situations, we carefully replace unavailable items with similar products of equal or greater value." That was definitely not the case with my order and no mention was made of the 6 missing items from my basket that I have paid for and never received. A very unscrupulous company that I will never order from again and I will be reporting them to the Federal Trade Commission, the Better Business Bureau and my Credit Card Company. I will make all efforts on social media to ensure potential customers are not defrauded like I was by this dishonest company.

Never ordering again – Terrible service and delivery delays I am incredibly disappointed with this service and will never order from them again. I ordered flowers for my sister a week in advance for delivery on July 28th. The flowers did not arrive until 8:00 PM, meaning the entire day had already passed and the occasion was ruined. There is absolutely no mention on their website that "delivery on July 28th" could mean waiting until late into the night. When I tried to get answers, the staff was incredibly rude and unhelpful. Extremely slow service and terrible customer support. Save your money and shop elsewhere.

I got the beautiful Tropical Paradise Champagne gift set for my best friend who was traveling in New Orleans and she absolutely LOVED IT!!!, It was her big 55th Birthday so a very special occassion. I customized the set by adding chocolates and a 2nd bottle of premium champagne too! To be honest the gift did arrive 1 day late so looks like this company should stop using USPS ground service and invest in a better guaranteed delivery service.