Hazelton's Gift Baskets USAReviews of hazeltonsgiftbaskets.com

ordered fresh dipped strawberries and some cookies to be delivered to my father by the 13th of February. After making my order, I realized I probably should have chosen a faster delivery method (because of the strawberries) and quickly sent a message to customer service to change the shipping. I received no reply via email. I also spent the better part of an hour trying to get someone on the phone without success. I didn't have a notification mail to let me know that my order had gone through (and therefore no order number to reference). Several days later, I got a shipping notification that indicated that the order was being sent via ground (on the 10th). Again, assuming that the order would be delivered via ground on the date I requested (the 13th) I was not too alarmed by the length of time the fresh fruit would be traveling for. Today, I have received a shipping notification that says that the package (for valentine's day) will arrive by the 18th. FRESH FRUIT IN THE MAIL FOR 8 DAYS!

WISH I HAD SEEN THIS SOONER! I have never been treated so badly by a business or company! I spent over $110.00 on a gift basket that was to contain wine, flowers, gourmet snacks, a cutting board and several other items. Nothing was what I ordered and they didn't send the flowers or cutting board. It's impossible to get anyone on the phone and when I emailed they sent me their "substitution" disclaimer. They could've substituted cheeses...with another cheese if the ones I chose weren't in stock. There were none at all. They didn't send the flowers at all and the basket was not what I ordered. I am irate! They have yet to make it right. "Substitution"... how about FRAUD and THEFT! DO NOT ORDER FROM THEM!

Ditto. I ordered chocolate-dipped-strawberries-pizza and instead my gift recipient received a bag of rotten strawberries, a box of chocolates, and a FIG BAR!!! I couldn't get a hold of anyone of their phone line, chat function, and no one has responded to my email. I've gone straight to PayPal and requested a refund from them instead. I've never experienced such a horrible scam.

Over 2 weeks since delivery of a 70th birthday gift should have been delivered. I wrote them over five times the past two weeks asking why the delivery was not made. I only receive form letters saying they will get back with me in 24-72 hrs. That has not happened! This business needs to be turned into the better business bureau for its lack of communication and unprofessionalism. Do not order from them if you want your special occasion basket to arrive, EVER!

Review I am not one to spontaneously write bad reviews but I felt compelled to write this one. Please do NOT order from these people. I recently bought a custom gift basket for my brother. The gift basket had close to $120 in items. What arrived couldn’t cost more than 30. Most items where missing. The actual basket wasn’t the same as the one I bought and the items that did arrive we’re replaced with very cheap versions of them. I tried to contact them many times via email, phone and chat and their mailbox was full and I did not get a response. When I first bought from them I only saw a few bad reviews on their site and decided to ignore them. Please do not do the same.

NEVER PURCHASE FROM THIS COMPANY...or should I say, SCAM ARTISTS!! I received a Gift Basket for my Wedding Day from family in Australia (I'm in the USA) that resembled next to nothing, literally, compared to the original order. Family, who could not attend our wedding due to Covid travel restrictions, were utterly devastated when I photographed what we received, compared to what they ordered. Ended up paying US$157 for a bottle of cheap wine, 2 x chocolate bars and a bunch of grapes when we should have received a WINE & SNACK TRAY FOR 2 (+ EXTRAS), which is listed with 13+ gourmet condiments on their website. Tried contacting Hazelton's via their website contact number but there's no actual contact - only a 'loop' message to say leave a message no matter what option (Department) you choose to speak to. The 'Live Chat' option online in nothing more than another message system - still unable to chat with anyone 'real'. Also, wrote several emails to a number of their online Department email addresses. Finally, I received a response from a 'single name' (still nothing personal or accountable on behalf of Hazelton's) re-iterating the T&Cs that highlight substitutes, Covid restrictions and supplier limitations. Sure, the website looks amazing and colourful and full of beautiful gift options but Hazelton's is definitely taking advantage of a pandemic whereby people are getting sick, and achieving personal milestones (eg. Weddings, Anniversaries, Birthdays), that are unable to be together and use the joy of sending gift baskets, only to be ripped off and disappointed and then unable to seek compensation or personal contact. Avoid this company at all costs because it will only cost you, in the end!

Similar experience to those posted, have not had wine delivery ordered before Christmas. The yesterday had email asking for review after delivery, know it has not been delivered as concierge apartment. Wish I had read this site first. Has anyone had any luck with getting money back?

Ordered special present for my son’s 50th birthday. I am in Scotland and obviously I could not go to be with him in America. I chose a Sweet and Crunchy Snack Set, with extra Stella and a fifty balloon. The gift did not arrive on the day despite my having ordered it two weeks in advance. When the gift came I checked with my son, as I had to forego the surprise and let him know a gift was coming. There was no balloon, every item was different apart from the 6 bottles of coke and the Stella which I paid extra for. It came in a basket with a red bow! ( so inappropriate for a man)! There was no snack tray or coke glasses! What was sent was not of an equal value to what was ordered and was of little use. It even had beef jerky as one item! I emailed and emailed with no answer. I eventually phoned, at a cost from the UK, but was put on to leave a voicemail! Nothing until I contacted PayPal but they expect you to be negotiating with Hazeltons first! I then had to try to get my son in the USA to provide me with a photo of what was delivered! In all this Hazeltons never once said they were changing my order! I presume they think you will not check! I am over 70 and all this has been so stressful and my son got a poor substitute for my chosen special gift! Today they tell me I agreed to no refund for substitutes and all they would give would be an in store credit for my balloon! In reality they can substitute every item you order, never consult you and keep your money. This is fraudulent and obtaining money under false pretences! How they are able to continue trading, I do not know! I will continue to pursue my rights, which they tell me I agreed to forfeit and I feel every organisation possible should join together to get this organisation shut down. I, like others, gave them a poor review but the reviews go to admin and are obviously disregarded if negative! I would certainly not recommend anyone using this firm. Any in store credit for a balloon would require you buying more from this shocking firm! Steer clear of them!