Hazelton's Gift Baskets USAReviews of hazeltonsgiftbaskets.com

DO NOT USE THIS COMPANY. I did not do my due diligence when researching the company prior to buying a gift basket from them, unfortunately. They send 3 of the 10 items listed and of low quality. I also paid extra for a plant which was never included. It was impossible to get any customer service on the phone as well, you jump right into VM and never get a call back. Big scam. Do your research, and find another reputable company. And read the reviews before ordering!

I wish I had read the reviews before ordering. I ordered the Wine Cart Gift Basket with cheese and crackers, wine glasses and truffles plus plus. Delivered were Italian Pasta and mustard dip. Only the bottle of wine was the one I ordered. Hazeltons answered that I had automatically agreed to their substitution policy by placing the order. This is a total rip-off because the substitution is worth less than what I‘ve paid for. Plus I paid 15 bucks for a a delivery exactly in my brother- in- law‘s birthday (otherwise delivery would have been free) and the present came two days late. Martina from Germany

Wow. Wish I had looked here before ordering. They are a total scam. Half the items never arrived in the basket, and the ones that did looked like they were bought from the dollar store. They count on the fact that you rarely see the final product because you’re sending it to someone else.

BEWARE OF THIS COMPANY!! They are a COMPLETE SCAM. We ordered a gift basket consisting of wine (upgraded), cheese, olive oil and a cutting board and knife to be delivered to Ireland. We later discovered that Hazelton's ordered a completely different basket under the company name 'Gift Baskets Overseas' online from an Irish company (Hampers and Co) that was half of the value of what we paid. Instead of olive oil and cheese, the basket delivered had apples and oranges - in fact not a singe item in the basket we ordered was present in the hamper delivered! We also paid for the delivery charge to Ireland, yet the hamper ultimately was ordered from and delivered by an Irish company - therefore no delivery charge required! Hazelton's customer service took several weeks to reply (their website states all emails are replied to within 24 hours) and you cannot speak to anyone on the phone - you can only leave a message for them to 'reply' by email. Needless to say, they are not compensating us for the extra money spent, or accepting that the subsitutions made were in fact not 'of equal or greater value' as stated in their terms and conditions. Also don't be fooled by the 'good' reviews on their website - all reviews must be approved by the company before they are made public. Overall an extremely disappointing experience and we will definitely not be ordering from Hazelton's ever again - there are many more ethical companies out there!

My gift basket was poorly packaged. It arrived damaged and inedible. Hazeltons refused to respond to multiple emails. I called repeatedly to their number - totally unable to reach anyone. I left a message each time and they have never responded.

TERRIBLE CUSTOMER SERVICE. Would never order from this company again. Paid extra for bottle of Robert Mandavi wine to be delivered with spa basket as a gift for a friend. They never received the wine and the company (after a phone call and over 6 emails later), will not rectify the situation, without sending them a photograph of basket with all items, over 2 weeks later (when I finally found out about the error).

What a joke, this is a bait and switch company. The gift basket said delivery the next day, in fine print it says 3-7 days but I put in notes to cancel if next day not possible. I called and even though I ordered it last night and it’s going to Colombia they said they couldn’t cancel. This is a predatory company, use at your own risk!!

My daughter never received her fruit bouquet that I paid $88.71 for on 2/14/21....8 days ago now. I have sent several emails, called and left voicemails and no response.