Hazelton's Gift Baskets USAReviews of hazeltonsgiftbaskets.com

Customer Service is NONEXISTENT! I placed an order for a holiday fruitcake and a few small bags of dried fruit arrived.  I tried repeatedly - over two weeks - to correct but it is impossible to reach anyone by phone and the 'live chat' on the website is neither live nor a chat (you basically submit an email that falls into an abyss).  Contacting Customer Service via e-mail address on their website is no better - it either gets no response or an auto-generated message that has nothing to do with the issue or attempts to resolve the problem.  I'm usually patient and sympathetic but using the holidays and COVID as an excuse is no longer acceptable.  I just wanted the fruitcake shipped.  Now I am disputing it via the credit card company.  They've lost my business forever.

Zero stars. Like everyone else, I got totally played by this company. Though, the website I purchased through had a different name. It looks like they're changing up the website branding to avoid the negative backlash. The transaction on my CC shows Hazeltonsgiftbaskets. I sent an herb garden to my sister for her bday. She received a package a day later after I shelled out some dough for same day. Then it was completely turned upside down in the box. And on top of that, it wasn't even the item I ordered! It was a dish plant or something. I got a nasty, condescending response to my email stating I agreed to receive whatever they send. Worst company ever. I'm going to submit a complaint with the BBB, and I suggest others do the same.

I ordered a basket of fruits and flowers for my mother and because my order was over a certain size, I was given free shipping, which I gladly accepted. However, when the basket arrived, over 50% of the items inside were rotten and ruined. When I contacted the company to complain, they said their terms and conditions state that they do not recommend using anything less than next day delivery for perishable items...But why even offer a shipping option if you know it will arrived ruined and disgusting!? Absolutely shocking service and I will be leaving this honest review everywhere possible to warn others against buying from this company.

HAZELTON’S gift baskets is a scam company Every negative review on this site is absolutely correct. Almost to the last detail, the same exact thing happened to me with my order. I paid extra for next day delivery and it was a day late. That was not my biggest concern however, when the gift basket arrived, it was only half of what I ordered and the items included were not what I ordered. They would not answer any phone calls after many attempts. It took two weeks to even respond to an email which was rude, short, and very unapologetic. They simply said we need a picture of the basket or there is nothing we can do. That was the end. That does not make sense since they have a detailed breakdown of what I ordered and what they shipped out. That’s how businesses work. They have no intention on making anything right and now I am out almost $300.00. This is a disgusting scam of a business and everyone should stay well clear of it.

I ordered a gift but used my auto fill details and didn’t realise until I submitted that I used my UK address for shipping rather than USA address I’d meant to use. My fault. Immediately emailed company to ask for this to be amended. Track order showing as unfulfilled but CSR insisted already shipped. Got invoice for shipping charges but as free shipping in USA haven’t paid it. Given another email to contact after fruitless online chat. Got same standard email back. Awful service - like others wish I’d checked here first.

I ordered a champagne and artisanal meat and cheese basket from Hazelton's Gift Baskets, which I am now learning is run by The Gift Group, to be delivered to my parents house for their retirement. First, it did not arrive on the delivery day I selected, but rather two days early. I wanted it delivered on that specific day so that my parents could open it as a surprise while we all did a Zoom call to celebrate. Not a single item received matched what is listed in the product description. The basket didn't even have any meat in it and it was supposed to be a MEAT AND CHEESE basket. The cutting board and knives were not included. The items that were substituted were not comparable at all to what was supposed to be in the basket. This is an absolute joke. I wrote to customer service asking for a refund or delivery of the actual basket that I ordered and they said no because all the substitutions were "similar" items and that I agreed to this before purchasing but these items are not similar. It was clearly a canned response probably because they get these kinds of complaints all the time. When my mother sent me a picture I was mortified because of how wrong everything was. They gave them pasta. What the heck does pasta have to do with a meat and cheese basket?! They also included some kind of pepper jelly but nothing that made sense to eat it with like crackers. I wrote a review on their website and of course it's hidden because of how bad it is. They have an F with the BBB and terrible reviews on Google and other sites as well. Please avoid like the devil.

I bought a gift basket but they sent the wrong one and they sent it earlier. there were not even similar products. I paid for other products and the surprise for my boyfriend was ruined. the products were dry. I contacted the company and they told me that once I accepted the terms and conditions of product substitution, I could no longer claim. I do not understand why they offer products online if they do not exist. I'm really disappointed I wasted my money

This company is a complete scam! I'm contacting the BBB. I wish that had seen these reviews before wasting money that they have stolen from me! 🤬🤬🤬 They will not respond to your emails or phone calls! This site needs to be shut down immediately. #thanksforreading