Dee
Absolutely terrible customer service
Absolutely terrible customer service, never received my products, over $100 gone. Going into a month and a half now with nothing, no shipping information, no information from customer service, nothing. Have to go and report fraud to my credit card company and go through all the hoops to get my money back. Fk these people
Response from HappyWagsSep 11, 2026
We’re very sorry to hear about your experience and sincerely apologize for the long shipping delay and lack of communication. Our team has been experiencing a high volume of inquiries, and recent delays were also impacted by our transition to a larger warehouse. We completely understand your frustration, especially after waiting so long without receiving your order. We’d appreciate the opportunity to look into this and make things right. Please reach out to our HappyWags Support Team at [email protected] with your order details. We’ll review the order, confirm its current status, and if a refund is needed, we’ll guide you through the refund process and work to get this resolved as quickly as possible. We’re truly sorry for the inconvenience and appreciate the opportunity to make this right.


