HappyWagsReviews of happywags.co

Saw no improvement. Having trouble canceling subscription

My cats did not like the smell, but customer service is excellent! They're very helpful and prompt! Helped me solve my issues in a very timely manner!

I never knowingly approved for a subscription to this product. I ordered food through Smalls and it sent me this product along with. my order. I was under the impression that my Smalls order was a one time purchase, however, they tagged this product onto a SUBSCRIPTION which I also had to cancel. Times are very difficult economically right now and these tactics are very bad for business.

Very disappointed with Happy Wags. They advertise that the USA based The product produced in USA but it ships from overseas. . My first order was not a big issue it took a couple of weeks . Second order who knows what happened. Either lost or stolen Communication wasn’t too bad but a lot of excuses. Took almost 2 months to get a refund issued. Haven’t received it back yet. The day 10 days. We’ll see. It is a shame. I have 4 pups on this product. Know I need to start over and find a new product I would very care if purchasing from them.

The liquid collagen seems to help calm the itching and irritation, however I got an auto shipment that I did not sign up for and was charged double what I paid for the initial order. I have emailed them 9 times since 10/12/26 and have received 3 responses, one of them being a promise of a 45% refund that was never given to me.

Update: although Happy Wags seems to want to resolve my problem per their response following this review, they have not.This is the same customer service email I’ve been using to try to receive my refund - to no avail. Their Happy Wags had 100% guarantee on their product which was “Aim” for Cats. My cat refused to use food after I tried to use the product as instructed. I asked happy wags to refund me for the order and certainly refund me for the second order not yet received. They have decline both after giving me the runaround for saying that the cat had to eat it for 45 days before they would allow their “risk free guarantee” to give me my money back. I told them that my cat wouldn’t eat the food so I can’t force him to do that. They then offered me a three dollar restocking fee on the unused second shipment and then revoked that they’re now only offering you 30% discount on the unopened second shipment that we won’t even be able to use and that’s it. It seems like they’ve been going back-and-forth with me on emails quite a bit unsatisfactory when it wouldn’t cost them much to do a simple refund for PR sake if nothing else.

they use shipping companies that nobody has ever heard of. Then you can’t put delivery instructions in. They can’t help you once they already ship it. They don’t use any namebrand shipping companies. It’s all some weird companies nobody’s ever heard of. And good luck trying to get help because once they ship it out, they can’t help you anymore.

I am writing this review because I am being pressured to provide feedback on an order that I have still not received. It is unprofessional to solicit a review for a product that hasn't been delivered. Please either fulfill my order immediately so I can actually try the product, or issue a full refund.