HappyWagsReviews of happywags.co

Wendy text me and made sure my address was right and that they was no apt number. She ask about my pets and let me talked about. She is the best. You can tell she loves what she does and it shows in the messages she sent me. Wendy is amazing. 100 best customer service I’ve ever had in my life. She definitely went beyond her job.

I ordered AIM which took forever to get, and then suddenly I receive another one and I didn't ask for that. I think this company is the same company as KittySupp because I placed an order from them as well and the same thing happened. It took forever to receive it and then they sent me another order without me ordering it. I'm trying to now get refunds from both companies with no progress.

Below is a recent exchange I had with Happy Wags in which they are trying to they insist "I chose" to add Auto Ship to my account, which I explained to them was not true. I just wanted customers to BEWARE that this is how you will be treated. I will keep you posted on the final outcome. ****************** Country Code: US Date: 09/14/26 Name: KIM LOWNSBERY Phone Number: 3607138559 Comment: It appears you have placed me on your auto refill without my my knowledge and without my permission. I am well aware that this has become something everyone seems to be doing now days. However, I never request auto refill on anything ... Not even with Amazon or my prescriptions because they can never get it rite or as in your case, start sending me stuff I did not order. I haven't even had the first 2 I ordered long enough to see if it is showing any changes when I take her in to be tested. Therefore I will be considerate enough to let you choose from either sending me a "free" return label and I will happily return all 3 boxes upon receiving a full refund or something from you in writing stating I will receive a full refund as soon as you have received the 3 boxes back. Either that or you can simply credit my debit card with a full refund and insist I keep the 3 boxes you shipped to me without "knowingly"setting up an auto shipment account with you, as your gift to me for the inconvenience this has caused. Luckily I had enough money in my account at the time you withdrew the funds or I would not have been so understanding when I contacted you. Thank you in advance for your prompt attention to this matter. I will expect to hear back from you no later than 7 days from the date of this email. Sincerely, HAPPY WAGS REPLY 9/14/26 ******************* From: Denise Obregon from HappyWags Sent: Monday, September 14, 2026 Subject: Re: New customer message on September 14, 2026   Hi Kim, We completely understand your concern, and we sincerely apologize for the frustration and confusion this has caused. As per checking, your account was enrolled in a subscription, possibly because the Automatic Refill option was selected during checkout. However, we’ve already canceled your subscription, so there will be no further recurring orders or subscription charges. We sincerely apologize for the inconvenience and appreciate your understanding. Best regards, Denise Customer Service from HappyWags ********* My Reply I feel that I made myself quite clear when I contacted you.  Therefore, I am going to once again ask that you forward a paid shipping label along with your guarantee that upon receiving your product back, that you will issue my account a full refund.  However, if you do not want me to ship the unwanted product back to you, I have no problem in honoring this, but you will still be required to honor my request to issue a full refund of $68.85, as I did not request any additional product.  Failure to respond to this 2nd request in the manner I have respectfully requested will result in using the Terms & Conditions of my debit card to obtain my refund that way, as well as a complaint to the BETTER BUSINESS BUREAU for using Predatory Sales Practices.  Perhaps I would have better results this time if I mentioned the fact that this is not the first time I have placed an order with a company that claims that I requested auto ship when I know this is untrue.  You are no doubt like all the others that make it mandatory for their employees or AI to put anyone who placed an order with you to put them on auto ship, and if they are human they received an additional bonus for doing so. The following is a response I found on Trustpilot on 9/14/26. *********** Reply from HappyWags 9/12/26 We’re sorry to see your Trustpilot review and apologize for the frustration with your order. We’d really appreciate the opportunity to resolve your concerns. Please email us at __________________ your order number, and we’ll be happy to look into this and assist you directly. We hope to make things right for you. ******************** So, here's your 2nd chance to make things right with me.  Therefore, since your no refund policy only applies to those who "PURCHASE" a Happy Wags subscription and based on the fact I DID NOT PURCHASE A HAPPY WAGS SUBSCRIPTION, I will be expecting a full refund.  I feel that I have asked nicely, but please don't mistake my kindness for stupidity, because I've been down this road before and I am familiar with how these auto ship contracts work when they are not fully disclosed.  Especially when it is done to people my age.  Sincerely,

I'm so used to just placing an order, then getting s long list of totally unrelated products to decline. Happy Wags is not like that. At all. After I placed my order I got a text from Vanessa, checking to see if my address was correct. She was very knowledgeable on my current needs. As we texted, she suggested adding collagen, which I hadn't thought of, at least yet. I'm so glad she did!:I'll be returning to Happy Wags before the day's done to order collagen for my cats. I can't recommend Happy Wags highly enough. So observant and ordering's so easy!

Tayla was wonderful to speak to! (We share a name!) So enthusiastic about the company and her role! Im really happy to have been reached out to, to verify my address (the apt # didnt come through). So thank you for checking and thank you for employing such a delightful person!!

Product not delivered after a month of waiting. Multiple emails saying “ check back in 3-5 days”. Finally disputed charge with CC & received temporary credit. HW refused to speak to me by phone. I sent email canceling MY ORDER & ALL future orders. After CC issued charge back, HW said I would have to pursue issue with my card co. THEN over a week later, HW sent email saying order ( that I canceled) was delivered. ( I still had not received anything). Bottom line, DON’T WASTE YOUR MONEY HERE!!!!!

Not only was Kelly amazing with customer service she genuinely showed interest and care towards my cat. I bought the AIM and Collagen for 3 year old cat Tulip and can’t wait to see if it helps her. 10 stars for Kelly!!!!!!

This company seems legit at first, but has very poor practices. They do not give you the option to opt out of a subscription - a subscription that you didn't even know you enrolled in when you purchased the product. It's automatically added. Then, when you try to return the product, they say you can't because it was on a subscription. In the end, you're stuck with a product you don't want or need, and they get your money.