Happy & PollyReviews of happyandpolly.com

My cat loves making muffins on the fluffy top level bed. The building process was easy and the aesthetic makes it so unique and fun. Definitely a great cat product

I ordered the Upgraded Wonderland Cat Tree XL from Happy & Polly's website (order placed on 07/05/24). I read some reviews regarding quality and missing parts in shipped cat trees (more on this later) and tried to cancel my order, but it had shipped already. I decided to keep the order as opposed to paying the shipping fee to return it. Customer service was very understanding with me flip-flopping my decision. However, not all of the necessary parts were included in the original delivery (I was missing a post). Customer service was very responsive, apologized for the mistake, and offered to send me the missing post. They were upfront about how I would have to wait for the replacement part to arrive. I was in no rush, and received the replacement part on 07/30/24, so 2 weeks after my original order had arrived. The cat tree itself is adorable, but the platforms were smaller than I thought (this was on me, I didn't take accurate measurements). It is slightly wobbly after assembly, but our kittens don't weigh much or play rough on it so this isn't an issue. A much cheaper cat tree I bought from Chewy feels a lot more stable and sturdy, and all of the parts were included in the box. The cat tree is VERY cute and aesthetic, I love the look of it! My kittens love laying on it and using it to jump around the windowsills to look outside. It's just small, slightly wobbly, and they will eventually outgrow it. Not all of the necessary components were included in the original package, so it was only fully assembled 2 weeks after the initial delivery. Happy & Polly should look into their Quality Control for their shipments to ensure that all necessary parts are included in the package to prevent customers from waiting even further to fully assemble their cat tree. Especially since the cat tree I bought was pricey compared to other retailers for (not as cute) cat trees. I appreciate their follow-up customer service though!

Cute cat tree but ultimately too small. Should be called a kitten tree my cat is going to outgrow it so fast!

I have had cats before but never from a kitten. I wanted to make sure she had everything she needed to be comfortable. The products were so cute, it was hard to narrow down my list! But she loves all her goodies. The products are high quality, sturdy and she loves them all!! I will be ordering more soon. 🤗 Highly recommend Happy and Polly for your kitten/cats needs or pleasure.

Fast shipping, and great products!

Item arrived on time. All components were enclosed.

High quality products for reasonable prices, and insanely fast shipping. Ordered the goth cat tree and within 5 days it had arrived. Definitely will purchase from Happy and Polly in the future.

Unfortunately my item arrived broken. The customer service agent that helped me was very kind and responsive, however, I never actually received my replacement item. It was sent twice and returned to the sender both times. The person was kind enough to offer me a refund which I have received.