Happy & Polly Reviews | Read Customer Reviews of happyandpolly.com

Happy & Polly Reviews | Read Customer Reviews of happyandpolly.com

Happy & Polly reviews

907 approved reviews, newest moderated first

Anhtruc
Aug 9, 2024
Broken Piece
Broken Piece came. Customer support was no help.
Response from Happy & PollyAug 12, 2024
Dear Customer, We apologize for the delayed response over the weekend. We understand your frustration and want to assure you that we did send a replacement for the broken piece. However, it seems the package was lost in transit. Our customer support team will reach out to you shortly to confirm your current address, and we'll promptly send another replacement. We're committed to resolving any issues and ensuring you're satisfied with your purchase. Thank you for your patience and understanding. Best Reagrds, Happy & Polly Team
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Kolsi H.
Aug 9, 2024
Bad at first
Terrible experience with the first shipping service they used, but once I contacted them directly and not through the shipping service things were corrected and I got the litter very quickly.
Response from Happy & PollyAug 12, 2024
Dear Customer, Thank you for sharing your experience with us. We sincerely apologize for the initial package-lost issue you encountered with the first shipping service. We understand how frustrating it can be when a package goes missing, and we’re glad we could quickly resolve the issue and get the replacement delivered to you. Your satisfaction is our top priority, and we’re happy that things were corrected once we connected directly. We appreciate your patience during the process. Thank you for giving us the opportunity to make things right, and we hope the litter is everything you expected. If you need anything else, please don’t hesitate to reach out! Best Regards, Happy & Polly Team
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debbie M.
Aug 8, 2024
products are excellent
products are excellent - web site is easy to use
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Sabrina
Aug 8, 2024
Terrible experience
Terrible experience. Ordered two trees at the same time, one got to me with ease. The other one took WEEKS and I had to reach out multiple times for help. For the price, it’s not worth it. STAY AWAY!!
Response from Happy & PollyAug 9, 2024
Dear Customer, Thank you for your feedback, and we sincerely apologize for the inconvenience you experienced with your order. Sorry for the issue that the package was lost during transit, which caused the delay. Once we were made aware of the issue, we immediately sent a replacement and provided the tracking number to ensure you received your order as soon as possible. We strive to provide a seamless shopping experience for all our customers, and it’s disappointing to hear that we fell short in this instance. Please rest assured that we are taking steps to improve our shipping process to prevent this from happening in the future. We value your business and want to make this right. If there is anything else we can do to address your concerns, please do not hesitate to reach out to us directly. Thank you for your understanding, and also appreciate your patience throughout this process. Best regards, Happy & Polly Team
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Tessa G.
Aug 7, 2024
I love purchasing stamps from here
I love purchasing stamps from here. They always come out perfect! It's such a unique gift to give or receive.
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Xochilt G.
Aug 6, 2024
Great litter, but too sweet smell.
There's nothing wrong with the litter, its great! However, I'll have to wait until more scents are available. I'm sure some people like the sweet, coconut-like smell, but I generally don't like the smell of sweet/food mixed with cat poop. I much prefer more refreshing smells. So I'll just wait until more options are made.
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Colby W.
Aug 6, 2024
Super cute
I love it!!!
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Christina
Aug 5, 2024
Fast shipping and the kitties love it
Fast shipping and the kitties love it. Looks super cute and just as pictured. My Mainecoons love to play in it. It’s adorable to see them popping out of the coffee or boba cups.
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