Happy & PollyReviews of happyandpolly.com

I probably would give this four stars, but I ordered a Blind Box, which had pictures of really nice potential products ..... only to get a cheap one that I would not have bought. So, if you suspect that the company is just using this as a way to dump products that ppl don't want, you're correct. Boo. The cat tree I ordered was super cute and looked just like the picture. It's ok in design. It should be heavier on the bottom, and I'll need to add a support or two myself in wobbly places. The instructions are barely useful, with only vague pictures. Making these larger, and adding more details would add roughly 5 cents to the cost. I've been assembling cat tree's for years, but most ppl haven't. Overall, the tree is cute as pictured but just ok quality and stability. The Blind Box is disappointing.

How do I can the kitty litter subscription? There is no phone or email on the website.

I ordered the Upgraded Wonderland Cat Tree XL from Happy & Polly's website (order placed on 07/05/24). I read some reviews regarding quality and missing parts in shipped cat trees (more on this later) and tried to cancel my order, but it had shipped already. I decided to keep the order as opposed to paying the shipping fee to return it. Customer service was very understanding with me flip-flopping my decision. However, not all of the necessary parts were included in the original delivery (I was missing a post). Customer service was very responsive, apologized for the mistake, and offered to send me the missing post. They were upfront about how I would have to wait for the replacement part to arrive. I was in no rush, and received the replacement part on 07/30/24, so 2 weeks after my original order had arrived. The cat tree itself is adorable, but the platforms were smaller than I thought (this was on me, I didn't take accurate measurements). It is slightly wobbly after assembly, but our kittens don't weigh much or play rough on it so this isn't an issue. A much cheaper cat tree I bought from Chewy feels a lot more stable and sturdy, and all of the parts were included in the box. The cat tree is VERY cute and aesthetic, I love the look of it! My kittens love laying on it and using it to jump around the windowsills to look outside. It's just small, slightly wobbly, and they will eventually outgrow it. Not all of the necessary components were included in the original package, so it was only fully assembled 2 weeks after the initial delivery. Happy & Polly should look into their Quality Control for their shipments to ensure that all necessary parts are included in the package to prevent customers from waiting even further to fully assemble their cat tree. Especially since the cat tree I bought was pricey compared to other retailers for (not as cute) cat trees. I appreciate their follow-up customer service though!

Unfortunately my item arrived broken. The customer service agent that helped me was very kind and responsive, however, I never actually received my replacement item. It was sent twice and returned to the sender both times. The person was kind enough to offer me a refund which I have received.

Got the wrong hardware parts. I was able to put it mostly together, but I wasn’t able to attach the cloud piece because they straight up gave me one wrong hinge. The fabric parts of the cat tree are pretty cheap feeling, but it is sturdy and the scratcher parts have been holding up. My cat didn’t like for like two months, but now that the chemical smell has wrong off he’ll use it.

The pump in the water fountain I had was broken. So I ordered a replacement. The product was as described, but to be honest the price for this item was way too much. I should've thrown away the fountain and bought from a different brand, but I did not want to be wasteful so I decided to order a new part.

It doesn’t look at all like the picture. I’m very disappointed.

definitely smaller than it seems - look at the dimensions before purchasing! water also simply bubbles without flowing anywhere. have moved this around but my cat won't drink from it. very cute and well-made, but going to have to give it away to someone with a cat that prefers to essentially drink right off ceramics.