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quality is so poor
quality is so poor, the wood on cat tree came misaligned and the basket already peeling off as soon as we got it. reached out to customer service multiple times and never received a reply.
Response from Happy & PollyAug 28, 2026
Hi there, I'm really sorry to hear about your experience – that's absolutely not the quality we stand behind, and I completely understand your frustration. We seem to have missed your previous messages, and I sincerely apologize for that. That's on us. If you could reply with your order number, I'll personally look into this right away and make sure we get it sorted for you – whether that's a replacement, refund, or whatever works best for you. I truly hope we can turn this around for you. Again, so sorry for the trouble.


