Happy & Polly Reviews | Read Customer Reviews of happyandpolly.com

Happy & Polly Reviews | Read Customer Reviews of happyandpolly.com

Happy & Polly reviews

907 approved reviews, newest moderated first

Stephanie R.
Aug 15, 2024
They never responded to my email
They never responded to my email
Response from Happy & PollyAug 16, 2024
Dear Customer, We're truly sorry to hear about your experience and for any frustration this has caused. After reviewing our records, we found that we have responded to all emails, but we couldn't locate any chat history between you and our customer service department under this email address. It's possible that our responses were missed or that you might have contacted us using a different email. Our customer service team will reach out to you again shortly at your current email address. If there's anything specific you need assistance with, please let us know—we're here to help and resolve any issues as quickly as possible. Sorry again for the inconvenience caused you. Your patience and understanding will be much appreciated. Best regards, Happy & Polly Team
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Amber C.
Aug 14, 2024
Great Cat Tree and Fountain. Cute Company
I got the moonlight cat tree and it was the best purchase. My cat loves it and the moonlight water fountain. She's happy, so I'm happy.
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Elaine
Aug 14, 2024
Easy transaction and fast shipping.
Easy transaction and fast shipping.
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kristel V.
Aug 13, 2024
Shipping was quick and the product is…
Shipping was quick and the product is great quality and very cute
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NLB
Aug 13, 2024
There are parts missing
There are parts missing - and customer service acts like they are optional. I am trying to either get the missing parts or red turn the item for a full refund and this is not an easy process
Response from Happy & PollyAug 14, 2024
Hi, We're sorry to hear about the inconvenience with your order. A replacement pump has already been sent out and is currently in transit. It's possible our previous email with the replacement information ended up in your spam or junk folder, which may have caused some confusion. Our customer service team will resend the email with the tracking details shortly. Please check your inbox to obtain. Thank you for your patience and understanding. Best Regards, Happy & Polly Team
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Melissa D.
Aug 13, 2024
Cats and I love the tofu litter
Cats and I love the tofu litter. It doesn’t track as much as other brands, and it helps keep odor down.
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K Y.
Aug 10, 2024
Convoluted Process
In order to receive your refund for returned products, you have to pay for shipping. You also have to do it within one week, in certain packaging, with certain conditions, and email them with a picture, details, etc. It's all a very specific, yet convoluted process. Then despite following the steps exactly they take their time in giving you, your money back. They tell you it will take at most 10 business days, which is not true. I reached out to send my product back the day I got it, 7/16. I was finally granted permission to return it the next day 7/17. I shipped it on 7/20. It got to them on 7/26. That means 8/9 would have been business day 10, yet I have heard nothing and have not received my money back. This headache has been going on for a month and I will not be doing this again.
Response from Happy & PollyAug 12, 2024
Dear Customer, Thank you for sharing your feedback with us. We sincerely apologize for the frustration and inconvenience you experienced with your recent purchase. While the refund has already been processed and should have reached your account, we recognize that the overall experience did not meet your expectations. Your feedback is valuable to us, and we are actively working to improve our return processes to to ensure customers have a good shopping and after-sales experience. We’re committed to making continuous improvements based on feedback like yours to ensure a better experience for all our customers. We deeply and sincerely regret losing your trust and hope you’ll consider giving us another chance in the future. Thank you again for your feedback anyway, and we wish you and your pet all the best. Best regards, Happy & Polly Team
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Cana
Aug 9, 2024
Loved everything about it!
The website design is so cute, fits their company perfectly. They had a great sale which is what prompted me to purchase as these trees are usually out of my price range. My purchase also shipped very quickly, arrived in good condition and had clear instructions on how to assemble.
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