Ava P.
Mold growing in the spout of fountain
I washed my happy and Polly fountain today and my cat knocked if off the drying rack so it broke. It revealed that the spout where the water comes out of is black with mold.

Happy & Polly 🐾Happy & Polly is an online pet store that specializes in providing a selection of endearing and comfortable products for our beloved feline companions.🐾 We understand the special bond between cats and their cat parents. That's why our mission is to create a dreamland where cats and their loving parents can find everything they need. At Happy & Polly, we offer a diverse range of products, catering to both the daily needs of your cat and the desire for customized accessories. From essential items like Cat Trees and Water Fountains to unique options such as our Custom Pet Portrait Stamps/Phone Holder, we have curated a collection that encompasses both practicality and individuality.📨If you have any problems or concerns, please don't hesitate to email us. We'll get back to you within 48 hours. Visit Our website Email US
Happy & Polly (happyandpolly.com) has 907 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Ava P.
I washed my happy and Polly fountain today and my cat knocked if off the drying rack so it broke. It revealed that the spout where the water comes out of is black with mold.
Ann S.
Website was easy to navigate and the product came in as expected, my cat loves his new tree.
Amanda B.
I purchased the Ghost cat drinking fountain as a gift. It arrived quickly but the ceramic top plate was broken. I reached out to the team and they responded within the hour. The team offered a refund or to send me another one. All I had to do was send photos of the damage via their service email. I asked for another to be sent and did not have to return the damaged fountain. I received my replacement with in two weeks. It has arrived in one piece. I am very happy with their timely response and replacement of the product.
Monica
I ordered the Astronaut Cat Water Fountain and the Astronaut Cat Bowl. Both are super cute and the water fountain surprisingly works well! From previous reviews I read that people had to place a straw in to the water dispenser to get the water flowing. Which I did have to do myself but after a few uses I noticed it was no longer necessary. I wish the water fountain came with instructions on how to assemble, care and information on how often the filter needs to be changed. It comes alone in the box. Otherwise it's adorable and functional!
Renee D.
Great, unique products. Shipping was timely.
Courtney L.
Received all on time, and when I had a question, my emails were answered quickly and personally
Ruthie P.
Customer service was friendly and efficient even though there was no actual issue and I’m just bad at reading directions LOL
Kathryne H.
Tree is very cute and relatively sturdy. My cat likes feeling tall so he enjoys it. Would probably buy from them again the next time they do a sale