Happy & PollyReviews of happyandpolly.com

Great product. My cats love this fountain and the best part is it’s soo heavy and my Persian cat cat tear it all apart and spill the water and knock it over!! 10 out of 10 worth the money.

Wasn’t too difficult to put together and our two new kittens (3mo and 7mo old) absolutely love it!!

I love the cat litter. Best on the market. I also love the reoccurring monthly subscription makes it so I don’t have to think. The email the day before being charged is extremely helpful as well because it’s very easy to skip payment if I don’t need an order at that time. Delivery is fast and efficient.

No pesa la arena, llega super bien empacada, huele bien

There was an issue with one of the pieces but customer service gave me several options to make it right. I was worried about tariffs and drop shipping from China, but there were no tariffs. Super happy with the cat tree and I would definitely buy again.

I ordered a cat tree in the beginning of July, it is now nearing the end of October and I still have not received it when the delivery date said July 11th. Extremely disappointing.

Terrible terrible customer service way too much to even comment on here.

So, I ordered what I needed, but that being said, I ordered it as an available product. There was no indication of delay or unavailability. The listing for the product had full availability, and when I placed my order, I even received an estimated delivery date. However, as time went on, I didn’t receive any more shipping notices. No one had reached out to me about any issues. I began to worry that I had been scammed, so I emailed the company to ask why my order hadn’t shipped out yet. Finally, after a while, they responded that the product I had ordered was unavailable. They said they would order more from the supplier first and then send the orders out, but this whole process took about a whole month. The frustrating part is that I had to go to them to figure out what the issue was rather than them coming to me. And when I did go to them with an issue, they didn’t seem the slightest concerned about the lack of communication or business ship. When I also emailed them asking about if they had a spare cat bed part, they were extremely confused on how to answer. While all their products are decent, the customer service and business part of the company is really lacking.